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Welcome to the latest edition of Plus, the
PlusNet newsletter.
It looks as though Summer may finally have arrived, even Sheffield has
had some glorious weather recently. With no team from the home nations
taking part in Euro 2008 it’s going to be interesting to see what people
are going to be doing instead of watching all that football. Are we going
to see another increase in streaming as people tune into the new series of
Big Brother online?
Carol Axe
(Customer Support Manager and Plus Editor)
Contents
- Make the most of your connection
- Win an iPod Touch
- Usage warning emails
- Football vs. The Apprentice
- Customer Satisfaction continues to rise
- PlusNet in the news
- Other news
1. Make the most of your connection
With time sensitive applications like the BBC iPlayer becoming more widely used, there's more coverage than ever about broadband speeds.
Read our article discussing the latest press coverage on the
BBC.
We know how important it is for you to get the fastest speeds that your line can support and there are some really simple steps that you can take to make sure you’re getting the most from your connection.
You should have a microfilter on each telephone point that is used in your premises, not just the one that your modem or router is connected to. You should connect your modem/router through a filter directly to the BT master socket. If you are connecting through an extension cable you can increase interference which can cause lower speeds.
For more detailed information check out our Help and Support pages.
You can test your speeds online now at My Broadband Speed
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2. Win an iPod Touch
Spread the word about PlusNet to your friends and family and you could be the lucky winner of an 8GB iPod Touch. If someone you recommend signs up to PlusNet broadband before the 23rd of June then you’ll automatically be entered into a draw to win the iPod.
The more people that sign up on your recommendation the more chances you have of winning. We’ll also give you a bonus entry if they take PlusNet Home Phone too.
To find out more about this promotion and see the full terms and conditions then have a read of
this blog on the Community site.
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3. Usage warning emails
Following customer feedback we have recently introduced warning emails for customers who are approaching their usage limits on our Broadband Your Way products.
The emails will be triggered when you reach 80% of your included usage allowance and should result in fewer people exceeding their usage without realising and seeing slower speeds or paying for additional usage.
Click here for the original announcement.
You can keep track of your usage throughout the month using the View My Usage tool in the Member Centre.
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4. Football vs. The Apprentice
When Manchester United played Chelsea in the Champions League final last month over 14.6 million people in the UK tuned in – giving ITV the most watched television moment of the year.
This had 2 knock on effects on our network. We saw a very quiet Wednesday evening in terms of internet use, with so many people preoccupied with the penalty shootout drama.
The following evening we saw a massive increase in streaming traffic. Between 8-11pm we saw our three busiest hours of streaming ever. As The Apprentice was shown at the same time as the football on Wednesday it's a safe bet that people were catching up on Sir Alan and the gang online using the BBC iPlayer
For more details and explanation, have a look at
this blog.
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5. Customer Satisfaction continues to rise
The most recent results of our Customer Satisfaction survey have revealed that the recent upward trend is continuing.
Last month we reported that 72.5% of respondents were either 'very' or 'extremely' satisfied, and it brings me great pleasure to tell you that the latest review shows that this has risen to 74.7%.
The number of people dissatisfied with the service rose from 5.9% last month to 8.4%. We’re disappointed with the result and we’re working hard to reduce this number and continue the progress that’s been made over the past few months
You can read more about the survey results on this
review on the Community site.
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6. PlusNet in the news
If you're interested in what the press has to say about PlusNet, there's now an easy alternative to trawling every website and newspaper in the land. We're now doing a weekly round up on the Community Site of all of our press coverage.
It gives you an opportunity to see what's been said about us and to let us know what you think about what people are writing about PlusNet. It’s also a great chance for us to kick off some interesting debate about how broadband issues are covered by the UK media.
We'll be making this a regular posting every Friday, and if you've seen some coverage that we've missed please feel free to add it to the blog.
Have a look at the first 'PlusNet in the news' posting.
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7. Other news
Also over the past few weeks:
Following the success of the LAN party that we held at PlusNet Towers last year we recently announced our sponsorship of the SYchosis II LAN party in July. With over 350 places and more than £3000 worth of prizes it’s going to be a fantastic event. Tickets are selling fast so sign up soon to avoid missing out.
We've already talked about the effect of the football and on our network – what about the launch of Grand Theft Auto IV? Following the release of the game in May we saw our busiest hours ever for online gaming. Find out more on this blog.
We're still looking for people to trial our new online security solution, Safe Surf. If you're interested, or want more details about the service, check out this blog.
Do you find technical language confusing? Do you know the difference between VoIP and VPN? If you are struggling to find out the meaning of a certain word or phrase, or just want to learn some more technical jargon then check out our new Glossary of Terms.
If you haven't already done so, register your new Community site username and you can join in with the latest debates and conversation on the Community site forums.
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Want to talk to us about anything in this newsletter? Then visit our Discussion Forums.
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