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| Customer Care always the focus at PlusNet |
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PlusNet , the first choice for low-cost and high-value Internet connections, have this week restructured their Customer Support Centre operation with the sole aim being to improve still further the levels of quality service that PlusNet are well known for. Management and quality of service monitoring systems have been upgraded and further evolved within PlusNet's support centre, to both facilitate improved efficiency and increase the focus in key areas of Customer Care enquiries and Technical Support. "Through establishing a new dedicated team whose personal skills lie in customer care, we are now better able to handle concurrent technical and customer service issues", explained Alistair Wyse, Technical Director for PlusNet. Referring to the recent change in 'mix' of support demanded by PlusNet's outstanding success with broadband access he said, "We are pleased to say the results have been immediately noticeable, getting us back to the levels of service our customers have come to expect of PlusNet. The new operating structure ensures that we can maintain a high level of technical support at all times". PlusNet's new customer care team are focused on dealing with customer account related issues such as billing, administrative discrepancies and product and service information handling. The addition of highly-focused resources enables customers who require technical support to speak to the right person first time. Through delivering high levels of customer self-service and control, backed up with industry leading quality of customer support, PlusNet now deliver the lowest level of ADSL faults of any major ISP in the UK (source - BT Ignite). |