Products & Services
Terms & Conditions of 'The PlusNet Guarantee'

  1. This offer applies only if you are a new PlusNet customer
  2. This offer applies to customers who decide to “migrate out” their service.
  3. You must tell us within 45 days of your service being activated if you wish to take advantage of this offer.
  4. The date at which your contract ends will be calculated according to our standard Terms & Conditions, and the contract period chosen during registration.
  5. We will pay the lesser of:
    1. £12.99 (Inc. VAT), or
    2. the cost charged by your new provider for carrying out the migration.
  6. The money will only be paid upon production of an invoice from your new provider for the migration fee. This must be produced within the 3 months following the end of your contract with us through Contact Us.
  7. You are responsible for ensuring that we have valid credit/debit card details, in order for us to process your payment.
  8. We reserve the right to vary the Terms and Conditions of the offer. We similarly reserve the right to terminate the offer. Any such changes will normally be announced through our Announcements section available from the Service Status page of our Portal website.
  9. This offer is not open to resellers of any of PlusNet plc's services or accounts provided by those resellers.
  10. All of our standard Terms & Conditions apply, and take precedence over these terms where there may be a conflict.
  11. This offer does not affect your statutory rights.


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