Skip to main content

Your basket

Monthly payment

  • every month for months, then
  • months contract
  • no annual contract

Monthly payment total

£xx

One-off payment

One-off payment total

£xx

Included with your package

Summary

Monthly payment

    One-off payments

    Reward Card included
    to say thanks for signing up
    Amazon gift card
    Amazon gift card to say thanks for signing up
    cashback icon
    Cashback to say thanks for signing up
    Today's payment
    Today's payment

    Broadband extras

    Our broadband extra security tools give you extra peace of mind to make your broadband package perfect.

    Discover our broadband extras

    Super-strong security

    The internet is full of wonderful things, but there's a few things that aren't so great. Plusnet Protect powered by Norton™ - is our new online security package that keeps you safe from online nasties.

    • Virus protection for PCs, Macs, mobile phones and tablets
    • Protects up to seven devices
    • Extra security encryption

     

    See what else Plusnet Protect can do

    Keep your family safe

    Kids love to explore online. Plusnet SafeGuard is our parental controls tool that will stop them from exploring anything inappropriate.

    • Lets you block unsuitable sites and themes.
    • Decide which websites you'd like your kids to see.
    • Included with all our broadband packages.

     

    See how safe you'll be with SafeGuard

     

    Switching is simple
     

    You're only a few clicks away from award-winning broadband. What are you waiting for?

    Discover your perfect
    package

    From everyday broadband through to ultrafast Full Fibre we've got internet for everyone.

    Already with us?

    Make the most of your exclusive deals today.

    Sign into your account

    Here’s the legal bit

    You can see our full residential terms and conditions here.

    On 31 March each year the monthly plan price will increase by £3 for Broadband and out of bundle charges will increase 5%. See About annual price changes for details. Please note the cost of other services you take from us may increase or decrease while you are a Plusnet customer.

    Broadband without a landline
    • Your home phone will be disconnected and will no longer work.
    • You will lose your home phone number and will not be able to get it back. You'll have to get a brand new number if you decide you need a home phone in the future.
    • You won't be able to make or receive calls, including to emergency services.
    • Healthcare alarms, medical pendants, security systems and any other services which are connected to your home phone will no longer work.

    1. Broadband Packages

    • Broadband packages are subject to 24 month contract and availability.
    • Payment by direct debit.
    • Your pre contract information and contract summary sets out your speed estimates, total monthly costs, total upfront costs and the amount you will pay once your minimum term ends. This is available at checkout.
    • Please see our price guide for all broadband charges
    1.1 Fibre and Full Fibre packages
    • Subject to availability, geographic location, computer specifications and a line check. The exchange list and dates are subject to change.
    • Prices and terms subject to change during the contract term.
    • Openreach may have to carry out a survey before they can connect your home to Full Fibre. If they do, they may need access to your property, but we’ll contact you first to arrange a suitable time.
    • If additional work is required, this may take longer than the initial set up time provided and there could be additional costs, we’ll contact you to confirm what additional work is needed and how long this will take, usually within four weeks from the date you placed your order.
    • If you do not want to proceed with your upgrade based on this, you’ll be able to cancel your order without being charged.

    2. Existing Customers

    3. Speeds

    4. EE Sim Plan

    4.1 SIM Plans

    30 day minimum term. Subject to terms and credit check. Monthly charges assume online billing. You will not get 5G speeds using a 4G phone. Allowances for use in UK (excluding Jersey, Guernsey  & Isle of Man) and Republic of Ireland. A daily charge applies to use allowances in the EU/EEA unless you have an add-on or Inclusive Extra that includes EU Roaming. See roaming costs page for countries and details. 50GB data fair use policy applies outside the UK. See ee.co.uk/terms for countries and details. Deposit needed for roaming in limited circumstances. Use your allowance to call/text UK mobiles, and landlines starting 01, 02 and 03 when in UK & Republic of Ireland. Some numbers aren’t included: calls to 070 numbers cost up to 5p/min and calls to 084, 087, 09 & 118 cost 83p/min plus the applicable service charge. See ee.co.uk/prices for the EE Price Guide for a detailed list of service charges and other charges outside of your allowance. Personal use only. 

    4.2 Essentials SIM

    Includes speeds capped at 100Mbps, Data Gifting and Stay Connected Data

    4.3 Stay Connected Data

    If you have a capped data allowance (i.e. not an unlimited data plan) once you have used up your monthly data allowance your speed will be capped at 0.5Mbps. You will regain access to our fastest speeds upon (1) renewal of your monthly plan allowance, (2) by buying one of our data add-ons, or (3) If you are gifted data by someone else in your family account. Once the data add-on or gifted data runs out, you will return to the capped speed until your monthly plan allowance has renewed. Not available with No Frills plans.

    4.4 Data Gifting

    Account holder only can gift between pay monthly plans on the same account in increments of 500MB. Unlimited data plans can gift up to 100GB. Data usage on an unlimited data plan will be deducted from giftable allowance. No gifting to/from Smart Watches, 4G Home, 5G Home or 30-day 4G WiFi or 5G WiFi plans. Data not used in a month does not roll over, allowances are set back to zero at the start of each month. If you are outside your price plans standard countries when your monthly allowances refresh on your bill date the main account holder will not be able to gift data until you return to the UK/EU. Data can only be used in accordance with the plan terms applicable to the receiving line.

    5. Broadband Extras

    Plusnet Safeguard

    Included with all of our broadband packages, Plusnet Safeguard filters inappropriate web content for your household. Further information can be found here.

    Plusnet Protect powered by Norton™

    Our security package protects you from online threats. Charges apply for Unlimited Fibre broadband customers. Further information can be found here.

    Software Support for Plusnet's Broadband Devices

    For further information on Product Security and Telecommunications Infrastructure (PSTI), software support and how to report software vulnerabilities please refer to Software Support and Reporting Security Issues.

    Our award-winning, UK based customer support is available 7 days a week

    0330 1239 123

    8am - 8pm Monday to Sunday

    0330 1239 123

    8am - 8pm Monday to Sunday