Why it’s important you return our router
Plusnet routers are provided on a loan basis, so never throw our router in your household rubbish or leave it to gather dust in a cupboard. It’s important they’re returned to us when no longer needed.
Recycle our router for free
Return our router and we’ll reuse any working parts and safely dispose the rest. So it’s good for you and the planet. Follow the steps to return and recycle a Plusnet router for free.
How to return a Plusnet router
We'll send a pre-paid returns label and QR code to your email address.
Package up your router and any cables using any spare bags or boxes. Print the Plusnet router return label at home and attach it to your parcel. Then take it to your nearest Post Office.
Don’t have a printer?
No problem. Take the QR code on your phone and the staff in the Post Office will scan it and print the label for you to attach.
Keep your proof of postage until we let you know we've received our router. This usually takes about seven days.
You can book an at-home collection via Royal Mail for a small fee. This fee is subject to change so please check the charges on the Royal Mail website.
Go to the Royal Mail website and select Already have a label.
Then enter the tracked reference from the postage label in your returns bag, it'll look something like AB 1111 0000 1C.
Package up your router and any cables, print the Plusnet router return label at home and attach it to your parcel.
If you don’t have access to a printer then you’ll need to go to your nearest Post Office.
If you’ve any questions about your collection, please contact Royal Mail.
Track your return
We’ll let you know when we’ve received our router and when the process is complete.
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