Paying your Plusnet broadband bill
Plusnet bill payment, viewing or changing your billing date we’ve got all the help you need.
When will I get my first bill?
When you sign up for your service you’ll pay for your first month in advance. Your order may include extra charges like postage and packaging for your router. All payments will be credited towards your first bill.
We’ll issue your first bill when your service activates. Keep an eye on your inbox as we’ll email you when it’s ready to view online in My Account.
Tips to viewing and paying your bills
We’ve got all your billing questions covered.
How do I view my bill?
View new and previous bills
How do I view my bill?
A step by step guide to view new and previous bills:
- Login to My Account and on the Billing and Payments page your three most recent bills are displayed here
- You can also choose the option to View bills
- When you’ve opened your bill, you can download a copy by selecting the download option at the top of the screen
- If you’ve got pop-ups turned off, your bill will automatically show in your Downloads folder
- You can also view up to 15 previous bills by selecting to view your billing history
You can also watch our handy How Does My Bill Work video for more help on how to check your bill.
Your Plusnet bill video transcript, (pdf 39KB)
Your home phone bill
- For a breakdown of your phone bill, including calls you've made, in your online account go to the Phone Control Section. Select an invoice to see a summary of your calls.
For regular payments, like broadband and phone, you pay for the next month in advance. As we won’t know the extra things you might use, like broadband usage or phone calls, you'll see them on your bill the month after you've used them.
For a breakdown of your bill, go to View Transactions and click on the number in the Invoice column.
Pro rata sounds a bit formal, but it's simply a charge for part of the amount of your bill. It will show if you've made a change to your account mid-month. This might be if you’ve changed your bill date, upgraded, or taken a new deal mid-way through a bill cycle.
How is a pro rata charge worked out?
A pro rata charge is based on the number of days between your sign-up date and your next billing date.
We charge for our services per month. If you signed up mid-month, we won’t charge you for the full month. We'll work out what you owe us from that date until your next billing date.
You may also see a pro rata charge on your bill if we didn’t activate your broadband and home phone on the same day.
Take a look at our super helpful How does my bill work video.
How can I pay my bill?
Different ways to pay your bill
How can I pay my bill?
You can pay by Direct Debit, credit card or debit card. Here's what you need to know before you decide which option to take.
- Pay monthly
- Easy and reliable so you never miss a payment
- No need to update your account details once it's set up
- Make sure you’ve enough money in your account when your payment is due
Set up Direct Debit
It’s quick and easy to set up. Login to your account and go to Payment Details, or just fill in our Direct Debit form (pdf 436KB)
Once complete, all you need to do is email the form to postroom@plus.net
Or you can print out the form and fill in by hand. You’ll need to post this to us at the following address:
Plusnet, BT Endeavour, Digital Campus, 1a Concourse Way, Sheffield, S1 2BJ.
We’ll email you to let you know we’re processing your form. Your Direct Debit will then be activated within three working days.
- Pay with Visa, Delta, Electron, MasterCard, Switch or Maestro
- Set up to take payment monthly or use to make one-off payments
- Keep your card details up to date, we'll remind you when it's about to expire
If you pay by Direct Debit, the money usually leaves your account five working days after the date you get your bill. We'll send you an email to let you know.
If you pay by debit or credit card, the money leaves your account on your invoice date. It might take a few hours for your bank to update your statement.
Yes, you can change your Direct Debit or payment method by logging in to your account and going to Payment Details.
If a payment fails, we'll email or text you to let you know. The next time you go online you'll be taken to a payment page. If you still don't pay:
- We'll remind you again after 5 and then 10 days
- After 14 days, your internet access will be limited to our payment page, and your next phone call will come to us. A call bar charge of £5.76 will be added to your outstanding balance, along with a £7.50 administration charge
- After 49 days of non-payment, we’ll close your account. If you're in your contract, you'll have to pay an extra charge for ending it early
You’ll still be able to call the emergency services.
Make sure your payment card hasn’t expired and you’ve enough money in your account. Login and Check your payment details.
Login to My Account where you'll see a page showing how much you need to pay and when it was due.
Pay the way you usually do or make a one-off payment with a different card. If you pay with a different card, we'll ask if you'd like to save that new card's details to use again.
Or
Go to www.plus.net/pay
Pay by card and set up a Direct Debit for your next month's bill. You can’t pay by Direct Debit online, but you can call in and pay with your existing details.
If your payment is over 14 days late and you can't use your broadband or phone, you won't be able to use them again until your late payment has gone through. You'll still be able to call the emergency services.
Rest assured, your details are safe with us. We use security systems like Verified by Visa and MasterCard SecureCode. When you set up your payment details, these systems keep your card payments password-protected so that no one else can get to them. And whenever we use your details, we protect them by using a Secure Socket Layer or SSL connection.
Check our guide about safe online shopping when making an online purchase.
Yes, you can but you'll need to wait for your first bill in the new PDF format first. After that, login to My Account and choose the date you want.
Just note:
- You'll need to do this at least seven days before your next bill is due
- You can only change your billing date once every four months
Once you've done this, we'll bill you on that date every month until told otherwise.
Remember when choosing the best date for your bill to be produced that if you pay by Direct Debit, the money usually leaves your bank account five working days after the date your bill is issued.
Got more billing questions?
We'll help sort your queries
Got more billing questions?
From credit thresholds, minus signs to payment queries, we’ve got the answers.
If you think the amount you've got to pay is wrong, or you’re struggling to pay your bill, just give us a call and we’ll be happy to help.
With your home phone service, you can set up a credit threshold between £0 and £75. This isn’t a free amount. A credit threshold is a limit you’re happy to pay for calls you make that aren’t covered by your call plan. It acts as buffer to protect you from overspending and receiving scary bills.
If you get close to your chosen amount, any further calls will be rerouted free of charge to our friendly advisors, who can help if you choose to top up your credit threshold.
You’ll still be allowed to make calls to emergency services.
You’ll receive a final bill from us 20 days after your services have ceased. This includes any days of service you received between your billing date and the date your services ceased, plus cancellation charges if you left your contract early.
Good news is there’s nothing to pay. A minus sign means you’re in credit which is chipped away at by any future bills.
If there’s a minus amount on your final bill, you’ll receive a refund in three to five working days into your bank using your direct debit details. If you don’t have an active Direct Debit, a link will be sent to you so you can claim your refund.
How do I view my bill?
A step by step guide to view new and previous bills:
- Login to My Account and on the Billing and Payments page your three most recent bills are displayed here
- You can also choose the option to View bills
- When you’ve opened your bill, you can download a copy by selecting the download option at the top of the screen
- If you’ve got pop-ups turned off, your bill will automatically show in your Downloads folder
- You can also view up to 15 previous bills by selecting to view your billing history
You can also watch our handy How Does My Bill Work video for more help on how to check your bill.
Your Plusnet bill video transcript, (pdf 39KB)
Your home phone bill
- For a breakdown of your phone bill, including calls you've made, in your online account go to the Phone Control Section. Select an invoice to see a summary of your calls.
For regular payments, like broadband and phone, you pay for the next month in advance. As we won’t know the extra things you might use, like broadband usage or phone calls, you'll see them on your bill the month after you've used them.
For a breakdown of your bill, go to View Transactions and click on the number in the Invoice column.
Pro rata sounds a bit formal, but it's simply a charge for part of the amount of your bill. It will show if you've made a change to your account mid-month. This might be if you’ve changed your bill date, upgraded, or taken a new deal mid-way through a bill cycle.
How is a pro rata charge worked out?
A pro rata charge is based on the number of days between your sign-up date and your next billing date.
We charge for our services per month. If you signed up mid-month, we won’t charge you for the full month. We'll work out what you owe us from that date until your next billing date.
You may also see a pro rata charge on your bill if we didn’t activate your broadband and home phone on the same day.
Take a look at our super helpful How does my bill work video.
How can I pay my bill?
You can pay by Direct Debit, credit card or debit card. Here's what you need to know before you decide which option to take.
- Pay monthly
- Easy and reliable so you never miss a payment
- No need to update your account details once it's set up
- Make sure you’ve enough money in your account when your payment is due
Set up Direct Debit
It’s quick and easy to set up. Login to your account and go to Payment Details, or just fill in our Direct Debit form (pdf 436KB)
Once complete, all you need to do is email the form to postroom@plus.net
Or you can print out the form and fill in by hand. You’ll need to post this to us at the following address:
Plusnet, BT Endeavour, Digital Campus, 1a Concourse Way, Sheffield, S1 2BJ.
We’ll email you to let you know we’re processing your form. Your Direct Debit will then be activated within three working days.
- Pay with Visa, Delta, Electron, MasterCard, Switch or Maestro
- Set up to take payment monthly or use to make one-off payments
- Keep your card details up to date, we'll remind you when it's about to expire
If you pay by Direct Debit, the money usually leaves your account five working days after the date you get your bill. We'll send you an email to let you know.
If you pay by debit or credit card, the money leaves your account on your invoice date. It might take a few hours for your bank to update your statement.
Yes, you can change your Direct Debit or payment method by logging in to your account and going to Payment Details.
If a payment fails, we'll email or text you to let you know. The next time you go online you'll be taken to a payment page. If you still don't pay:
- We'll remind you again after 5 and then 10 days
- After 14 days, your internet access will be limited to our payment page, and your next phone call will come to us. A call bar charge of £5.76 will be added to your outstanding balance, along with a £7.50 administration charge
- After 49 days of non-payment, we’ll close your account. If you're in your contract, you'll have to pay an extra charge for ending it early
You’ll still be able to call the emergency services.
Make sure your payment card hasn’t expired and you’ve enough money in your account. Login and Check your payment details.
Login to My Account where you'll see a page showing how much you need to pay and when it was due.
Pay the way you usually do or make a one-off payment with a different card. If you pay with a different card, we'll ask if you'd like to save that new card's details to use again.
Or
Go to www.plus.net/pay
Pay by card and set up a Direct Debit for your next month's bill. You can’t pay by Direct Debit online, but you can call in and pay with your existing details.
If your payment is over 14 days late and you can't use your broadband or phone, you won't be able to use them again until your late payment has gone through. You'll still be able to call the emergency services.
Rest assured, your details are safe with us. We use security systems like Verified by Visa and MasterCard SecureCode. When you set up your payment details, these systems keep your card payments password-protected so that no one else can get to them. And whenever we use your details, we protect them by using a Secure Socket Layer or SSL connection.
Check our guide about safe online shopping when making an online purchase.
Yes, you can but you'll need to wait for your first bill in the new PDF format first. After that, login to My Account and choose the date you want.
Just note:
- You'll need to do this at least seven days before your next bill is due
- You can only change your billing date once every four months
Once you've done this, we'll bill you on that date every month until told otherwise.
Remember when choosing the best date for your bill to be produced that if you pay by Direct Debit, the money usually leaves your bank account five working days after the date your bill is issued.
Got more billing questions?
From credit thresholds, minus signs to payment queries, we’ve got the answers.
If you think the amount you've got to pay is wrong, or you’re struggling to pay your bill, just give us a call and we’ll be happy to help.
With your home phone service, you can set up a credit threshold between £0 and £75. This isn’t a free amount. A credit threshold is a limit you’re happy to pay for calls you make that aren’t covered by your call plan. It acts as buffer to protect you from overspending and receiving scary bills.
If you get close to your chosen amount, any further calls will be rerouted free of charge to our friendly advisors, who can help if you choose to top up your credit threshold.
You’ll still be allowed to make calls to emergency services.
You’ll receive a final bill from us 20 days after your services have ceased. This includes any days of service you received between your billing date and the date your services ceased, plus cancellation charges if you left your contract early.
Good news is there’s nothing to pay. A minus sign means you’re in credit which is chipped away at by any future bills.
If there’s a minus amount on your final bill, you’ll receive a refund in three to five working days into your bank using your direct debit details. If you don’t have an active Direct Debit, a link will be sent to you so you can claim your refund.
More ways to get help
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Contact our team
Message @Plusnet on X (formerly Twitter)
Or call 0330 1239 123
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