Help is at hand
Visit our help pages at www.plus.net/help or use the search bar below.
We're confident you'll be able to find what you need, but if you're having trouble:
- For information on older products or hardware, or help with older versions of email software, try www.plus.net/help/archive
- Our Plusnet Community is a great place to find help. You’ll find our staff and customers chatting about loads of subjects and if someone hasn’t already asked your question, you could be the first!

More ways to get help

Plusnet community
Our customers always have tips to share.
Talk to our community

Contact our team
Message @Plusnet on X (formerly Twitter)
Or call 0330 1239 123

Sign Language service
Contact us using British Sign Language

My Account
Manage your bills, packages and details.
Sign into Broadband