Full Fibre Broadband. The latest and best FTTP connection
Full Fibre is our fastest ever broadband with incredible speeds up to 900Mb. With a connection direct to your home Full Fibre is the UK’s most reliable technology.
Already with us? See if you can upgrade to Full Fibre. Sign in to My Account.
Full Fibre broadband in my area
We’re all online more, using more and more devices. Binging on boxsets, video calling, helping kids with their homework, or sorting the weekly shop. Whatever exciting trends and wave of new devices the digital future brings, with Full Fibre broadband, our latest and best connection, you’ll already be one step ahead.
Full Fibre broadband deals in my area
It’s so new it’s not available everywhere just yet, but we’re on our way.
Just pop your details in our FTTP checker. You’ll see Full Fibre packages in your deals if you can get it.
If it’s not reached your street, we’ll do the next best thing and give you your fastest available speed.
Already with us? Sign in to see our best broadband deals for existing customers.
Full Fibre is the next generation ultrafast broadband, which connects straight to your home. It combines cutting-edge fibre-optic technology to deliver 900Mb download speeds and even greater upload speeds in comparison to traditional broadband. It’s so new it’s not available everywhere just yet. Check if you can get Full Fibre.
If you don’t have a Full Fibre connection we’ll arrange an Openreach engineer to visit your home to get one set up.
We’ll need to install two Full Fibre boxes, one inside and the other outside your home. The small box we’ll fit in your home is an Openreach box called an ONT (Optical Network Terminal). This box needs to be close to your router and they’ll both need to be near a plug socket.
To connect the Full Fibre boxes and cables we’ll need to drill through your wall from the outside of your property. Someone over the age of 18 will need to be at home on the day we activate your service.
It usually takes a couple of hours to get you set up and the engineer will finish up by testing your connection using one of your preferred devices. That’s it. You’ll be good to go and can start enjoying your game-changing, reliable, ultrafast Full Fibre.
Full Fibre uses the latest technology, so you might think it could be expensive. Not here at Plusnet. We’ll always offer no-nonsense great value deals on all our 18 and 24 month Full Fibre contracts Think of it as Full Fibre straight to your home at straight talking prices.
If you’re an existing Plusnet broadband customer we’ve always got great offers for you. Just Sign in to My Account to check your renewal and upgrade deals.
If Full Fibre’s not reached your area, don’t worry you can register your interest and we’ll be in touch as soon as we’re on your street
If you’re looking to switch to Plusnet you can see if Full Fibre deals are available in your area, just enter your details into our broadband postcode checker on our homepage.
If Full Fibre’s not reached you just yet we’ll show you which fantastic deals and packages you can get. When it’s available we’ll let you know and you can upgrade at any time.
If you’ve already got a Full Fibre connection, we can activate your service remotely. We can usually get you set up in 3 working days and we’ll confirm this once you’ve signed up.
If we need to install a new Full Fibre connection, you’ll need an engineer to visit your premises to get your service set up and activated. This usually takes 3-10 working days. We’ll take care of everything and always aim to get you set up as quickly as we can.
If you’re with Virgin or a cable provider you’ll need to let them know you’re switching to us.
Sometimes an Openreach engineer may need to run a few checks or survey your property to see if there’s any additional work required to get your connection set up.
We’ll let you know if they need to do any checks as part of your order. Once these are finished we’ll be in touch to confirm your installation date.
FTTP stands for Fibre to The Premises. It’s also called Full Fibre broadband. It uses fibre cables all the way into your home. There’s no phone line needed to set up a Ful Fibre connection. This means it can deliver ultrafast broadband speeds up to 900Mb and makes it the UK’s most reliable broadband technology too.
FTTP isn’t available everywhere yet, but it’s being installed up and down the UK. Plusnet FTTP is called Full Fibre.
FTTC stands for Fibre to The Cabinet. Also known as fibre broadband or part fibre. It uses fibre cables to the cabinet on your street, then copper cables to your home. FTTC broadband isn’t as fast as FTTP, but you can still get superfast speeds up to 66Mb.
Our Full Fibre broadband packages are FTTP, and our Fibre broadband packages are FTTC.
With our Full Fibre packages you can get incredible, ultrafast, speeds up to 900Mb++.
They’re all great value, 24 month contracts with unlimited usage.
| Package | Average estimated download speed++ | Usage allowance |
|---|---|---|
| Full Fibre 74 | 74Mb | Unlimited |
| Full Fibre 145 | 145Mb | Unlimited |
| Full Fibre 300 | 300Mb | Unlimited |
| Full Fibre 500 | 500Mb | Unlimited |
| Full Fibre 900 | 900Mb | Unlimited |
Full Fibre isn’t available everywhere yet. We’re working as fast as we can to roll this out across the UK.
If you’re already with us and you’re looking to upgrade your broadband package Sign in to My Account to check your latest deals.
If Full Fibre’s not reached your area you can register your interest and we’ll be in touch as soon as we’re on our way!
If you’re a new customer, to check if it’s available where you live, just enter your details into our broadband postcode checker on our homepage. If you can get it, you’ll see Full Fibre packages in your deals.
Don’t worry, if it’s not reached you yet, we’ll show you all the other fantastic broadband deals and packages you can get. When Full Fibre becomes available, in your area, we’ll let you know and you can upgrade at any time.
Plusnet Full Fibre is a broadband only package, so you don't need a phone line. This means you can save on line rental.
What this means if you're a Plusnet customer
When you upgrade your package to Full Fibre you'll need to confirm that you're happy to lose your landline. We'll then take care of everything and disconnect your home phone as part of your Full Fibre installation.
It's important to know that losing your landline will mean any medical services or alarms connected to your phone will also stop working. This includes medical pendants and fall alarms.
We'd advise speaking to your supplier or manufacturer about these before choosing a Full Fibre package.
Want to keep your landline? No problem, you can choose a great renewal or upgrade deal on our broadband and faster fibre packages which use a phone line.
Sign in to see your current deals.
What this means for new customers
When you sign up you'll just need to let us know what you want to do with your phone line:
If you don't want to keep it we'll take care of everything and disconnect your phone when you switch to us. This will means you'll lose your landline number and any medical services or personal alarms connected to your phone will also stop working. We'd advise speaking to your supplier or manufacturer about these before choosing a Full Fibre package.
If you want to keep your home phone line you'll need to arrange this with your current landline provider. Your phone service will be completely separate from your Plusnet Full Fibre package.
All our Full Fibre packages are unlimited. This means you can use the internet as much as you like without any limits to how much data you download or upload each month. That’ll do.
The technology that powers landline telephones in the UK will be phased out by Openreach from 2023 and completely switched off in 2027. With the increased use of mobile phone devices and internet video calling, traditional phone line usage is in decline.
At the same time, Openreach are investing in new broadband systems and connections using the latest fibre optic technology, which doesn’t need an old copper-wire landline network.
Changes to phone line and broadband technology will affect all broadband providers, not just Plusnet.
With our Fibre package, the good news is that you don’t need a phone line, so you’ll be set up for the future. And you’ll no longer have to pay for a landline phone service.
Here’s the legal bit
You can see our full residential terms and conditions here.
On 31 March each year the monthly plan price will increase by £3 for Broadband and out of bundle charges will increase 5%. See About annual price changes for details. Please note the cost of other services you take from us may increase or decrease while you are a Plusnet customer.
Broadband without a landline
- Your home phone will be disconnected and will no longer work.
- You will lose your home phone number and will not be able to get it back. You'll have to get a brand new number if you decide you need a home phone in the future.
- You won't be able to make or receive calls, including to emergency services.
- Healthcare alarms, medical pendants, security systems and any other services which are connected to your home phone will no longer work.
1. Broadband Packages
- Broadband packages are subject to 24 month contract and availability.
- Payment by direct debit.
- Your pre contract information and contract summary sets out your speed estimates, total monthly costs, total upfront costs and the amount you will pay once your minimum term ends. This is available at checkout.
- Please see our price guide for all broadband charges.
1.1 Fibre and Full Fibre packages
- Subject to availability, geographic location, computer specifications and a line check. The exchange list and dates are subject to change.
- Prices and terms subject to change during the contract term.
- Openreach may have to carry out a survey before they can connect your home to Full Fibre. If they do, they may need access to your property, but we’ll contact you first to arrange a suitable time.
- If additional work is required, this may take longer than the initial set up time provided and there could be additional costs, we’ll contact you to confirm what additional work is needed and how long this will take, usually within four weeks from the date you placed your order.
- If you do not want to proceed with your upgrade based on this, you’ll be able to cancel your order without being charged.
2. Existing Customers
- Please see our price guide for all broadband and home phone charges, log into your account in the Member Centre or call us on 0330 1239 123 to discuss your contract.
3. Speeds
- Please see our guide to Broadband speeds for more information about what speeds mean and what package is best for you.
4. EE Sim Plan
4.1 SIM Plans
30 day minimum term. Subject to terms and credit check. Monthly charges assume online billing. You will not get 5G speeds using a 4G phone. Allowances for use in UK (excluding Jersey, Guernsey & Isle of Man) and Republic of Ireland. A daily charge applies to use allowances in the EU/EEA unless you have an add-on or Inclusive Extra that includes EU Roaming. See roaming costs page for countries and details. 50GB data fair use policy applies outside the UK. See ee.co.uk/terms for countries and details. Deposit needed for roaming in limited circumstances. Use your allowance to call/text UK mobiles, and landlines starting 01, 02 and 03 when in UK & Republic of Ireland. Some numbers aren’t included: calls to 070 numbers cost up to 5p/min and calls to 084, 087, 09 & 118 cost 83p/min plus the applicable service charge. See ee.co.uk/prices for the EE Price Guide for a detailed list of service charges and other charges outside of your allowance. Personal use only.
4.2 Essentials SIM
Includes speeds capped at 100Mbps, Data Gifting and Stay Connected Data
4.3 Stay Connected Data
If you have a capped data allowance (i.e. not an unlimited data plan) once you have used up your monthly data allowance your speed will be capped at 0.5Mbps. You will regain access to our fastest speeds upon (1) renewal of your monthly plan allowance, (2) by buying one of our data add-ons, or (3) If you are gifted data by someone else in your family account. Once the data add-on or gifted data runs out, you will return to the capped speed until your monthly plan allowance has renewed. Not available with No Frills plans.
4.4 Data Gifting
Account holder only can gift between pay monthly plans on the same account in increments of 500MB. Unlimited data plans can gift up to 100GB. Data usage on an unlimited data plan will be deducted from giftable allowance. No gifting to/from Smart Watches, 4G Home, 5G Home or 30-day 4G WiFi or 5G WiFi plans. Data not used in a month does not roll over, allowances are set back to zero at the start of each month. If you are outside your price plans standard countries when your monthly allowances refresh on your bill date the main account holder will not be able to gift data until you return to the UK/EU. Data can only be used in accordance with the plan terms applicable to the receiving line.
5. Broadband Extras
Plusnet Safeguard
Included with all of our broadband packages, Plusnet Safeguard filters inappropriate web content for your household. Further information can be found here.
Plusnet Protect powered by Norton™
Our security package protects you from online threats. Charges apply for Unlimited Fibre broadband customers. Further information can be found here.
Software Support for Plusnet's Broadband Devices
For further information on Product Security and Telecommunications Infrastructure (PSTI), software support and how to report software vulnerabilities please refer to Software Support and Reporting Security Issues.
Available with relevant promotions and products, as displayed on the product card or in basket.
Once your broadband and line rental are activated you will be issued claim information via email. Follow the instructions in this email to be issued with your Plusnet Reward Card. You must submit your claim within two months of the email being issued. The card must be activated within three months of it being issued.
This card is issued by GVS Prepaid Limited, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230; pursuant to licence from Mastercard International. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. See Plusnet Reward Card terms.
£30 Plusnet Reward Card with Full Fibre 75
£30 Plusnet Reward Card offer ends 1 January 2025, and is available to new Plusnet customers ordering Full Fibre 74 on a 24 month contract online at www.plus.net or by calling Plusnet. Subject to availability.
£50 Plusnet Reward Card with Full Fibre 145
£50 Plusnet Reward Card offer ends 1 January 2025, and is available to new Plusnet customers ordering Full Fibre 145 on a 24 month contract online at www.plus.net or by calling Plusnet. Subject to availability.
£50 Plusnet Reward Card with Full Fibre 500
£50 Plusnet Reward Card offer ends 1 January 2025, and is available to new Plusnet customers ordering Full Fibre 500 on a 24 month contract online at www.plus.net or by calling Plusnet. Subject to availability.
£50 Plusnet Reward Card with Full Fibre 900
£50 Plusnet Reward Card offer ends 1 January 2025, and is available to new Plusnet customers ordering Full Fibre 900 on a 24 month contract online at www.plus.net or by calling Plusnet. Subject to availability.
£30 Plusnet Reward Card with Fibre
£30 Plusnet Reward Card offer ends 1 January 2025, and is available to new Plusnet customers ordering Fibre on a 24 month contract online at www.plus.net or by calling Plusnet. Subject to availability.
£30 Plusnet Reward Card with Full Fibre 300
£30 Plusnet Reward Card offer ends 1 January 2025, and is available to new Plusnet customers ordering Full Fibre 300 on a 24 month contract online at www.plus.net or by calling Plusnet. Subject to availability.
£30 Plusnet Reward Card with Full Fibre 500
£30 Plusnet Reward Card offer ends 1 January 2025, and is available to new Plusnet customers ordering Full Fibre 500 on a 24 month contract online at www.plus.net or by calling Plusnet. Subject to availability.