Full Fibre our fastest ever broadband
Full Fibre, sometimes called FTTP or Fibre to The Premises, is our latest and best connection you can get. It’s broadband only so there’s no landline. It connects straight to the heart of your home, that’s why you’ll love what it can do.
Flexible packages from 74Mb to 900Mb
We’ve got Full Fibre packages to suit any home. Whether it’s just you online, or the whole family, using everything at once. With our flexible range of speeds you can go as fast as you like. Woohoo!
Is Full Fibre broadband in my area?
Our Full Fibre promise
Full Fibre broadband is rolling out across the UK. If you can’t get it just yet, no need to worry. Sign up to our Fibre package and you’ll get the fastest speed we can offer you at your address.
It gets even better. Once you’re with us, you can upgrade as soon as Full Fibre hits your street. That’s our promise and that’s a plus.
How's Full Fibre different from fibre broadband?
Our Fibre and Full Fibre packages are broadband only, so there’s no landline. Fibre broadband is only part-fibre. It uses fibre cables to your street cabinet, then copper cables connect to your house.
Full Fibre Broadband
With Full Fibre broadband, there’s no need for copper cables. The Full bit is that using the latest technology you get a Full Fibre optic cable delivered to your door giving you ultrafast speeds.
- Broadband without a landline
- Flexible range of speeds
- Supercharged by our Hub Two router
- 24 month contracts
- Super for smart homes
- Unlimited usage
Full Fibre is the next generation ultrafast broadband, which connects straight to your home, so doesn’t need a phone line. It combines cutting-edge fibre-optic technology to deliver 900Mb download speeds and even greater upload speeds in comparison to traditional broadband.
Can I get Full Fibre broadband in my area?
Full Fibre isn’t available everywhere just yet. If you can’t get it, sign up to our superfast Fibre package and can upgrade as soon as Full Fibre rolls into your street. That’s our promise. Check if you can get our Full Fibre broadband deals.
If you don’t have a Full Fibre connection we’ll arrange an Openreach engineer to visit your home to get one set up.
We’ll need to install two Openreach Full Fibre boxes, one inside and the other outside your home. The small box we’ll fit in your home is a called an Optical Network Terminal, or ONT for short. This needs to be close to your router and a double plug socket.
To connect the Full Fibre boxes and cables we’ll need to drill through your wall from the outside of your property. Someone over the age of 18 will need to be at home on the day we activate your service.
It usually takes a couple of hours to get you set up and the engineer will finish up by testing your connection using one of your preferred devices. That’s it. You’ll be good to go and can start enjoying your game-changing, reliable, ultrafast Full Fibre.
Switching to us is easier than ever. With One Touch Switching we'll sort everything for you.
If you’ve already got a Full Fibre connection, we can activate your service remotely. We can usually get you set up in 3 working days and we’ll confirm this once you’ve signed up.
If we need to install a new Full Fibre broadband service, you’ll need an engineer to visit your premises to get your service set up and activated. This usually takes 3-10 working days. We’ll take care of everything and always aim to get you set up as quickly as we can.
Sometimes an Openreach engineer may need to run a few checks or survey your property to see if there’s any additional work required to get your connection set up.
We’ll let you know if they need to do any checks as part of your order. Once these are finished we’ll be in touch to confirm your installation date.
FTTP stands for Fibre to The Premises. It’s also called Full Fibre. It uses fibre cables all the way into your home. There’s no phone line needed to set up a Full Fibre connection. This means it can deliver ultrafast broadband speeds up to 900Mb and makes it the UK’s most reliable broadband technology too.
FTTP isn’t available everywhere yet, but it’s being installed up and down the UK. Plusnet FTTP is called Full Fibre.
FTTC stands for Fibre to The Cabinet. Also known as fibre broadband or part fibre. It uses fibre cables to the cabinet on your street, then copper cables to your home. FTTC broadband isn’t as fast as FTTP, but you can still get superfast speeds up to 66Mb.
Our Full Fibre broadband packages are FTTP, and our Fibre broadband packages are FTTC.
With our Full Fibre packages you can get incredible, ultrafast, speeds up to 900Mb and it’s 25 x faster than standard fibre.
They’re all great value, 24 month contracts with unlimited usage.
Here’s a summary of our Full Fibre speeds:
| Package | Average estimated download speed |
|---|---|
| Full Fibre 74 | 74Mb |
| Full Fibre 145 | 145Mb |
| Full Fibre 300 | 300Mb |
| Full Fibre 500 | 500Mb |
| Full Fibre 900 | 900Mb |
Full Fibre 900 is up to 25 times faster bandwidth when compared to standard fibre broadband.
Broadband is changing, and soon the old analogue landline network which powers traditional broadband will be going digital across the UK. Landline phones as they are today will be retired by 2027 and replaced by making calls over the internet and the mobile phone network.
The good news is with Plusnet Full Fibre, there’s no need for a landline. So, your broadband will be ready for the digital change and all set for the future. And you won’t need to pay for a landline phone service you don’t use.
All our Full Fibre broadband packages are unlimited. This means you can use the internet as much as you like without any limits to how much data you download or upload each month. Now that's a big plus!
Plusnet Full Fibre is a broadband only package. Using new technology, there’s no landline needed to set up your connection, so it doesn’t include a home phone line service.
When you sign up for a Full Fibre broadband deal you'll need to confirm that you're happy to lose your landline.
We’ll then take care of everything and let you know when we can install your new ultrafast Full Fibre service.
Get a great EE SIM only deal
Plusnet and EE are part of the same family which is great news for you! Plusnet customers get exclusive EE SIM Only deals. All at great prices with 6 months of free access to Apple Music. So you can get a great deal for your mobile phone that goes hand in hand with your Plusnet Full Fibre broadband. That's a big plus.
Need a home phone service?
If you’re reliant on a home phone line service, have a telecare care device or personal alarm connected to your landline, please get in touch and we’ll advise on other digital phone options which may be available to you. Call us on 0330 1239 123.
See our latest Full Fibre broadband deals
Here’s the legal bit
You can see our full residential terms and conditions here.
On 31 March each year the monthly plan price will increase by £3 for Broadband and out of bundle charges will increase 5%. See About annual price changes for details. Please note the cost of other services you take from us may increase or decrease while you are a Plusnet customer.
Broadband without a landline
- Your home phone will be disconnected and will no longer work.
- You will lose your home phone number and will not be able to get it back. You'll have to get a brand new number if you decide you need a home phone in the future.
- You won't be able to make or receive calls, including to emergency services.
- Healthcare alarms, medical pendants, security systems and any other services which are connected to your home phone will no longer work.
1. Broadband Packages
- Broadband packages are subject to 24 month contract and availability.
- Payment by direct debit.
- Your pre contract information and contract summary sets out your speed estimates, total monthly costs, total upfront costs and the amount you will pay once your minimum term ends. This is available at checkout.
- Please see our price guide for all broadband charges.
1.1 Fibre and Full Fibre packages
- Subject to availability, geographic location, computer specifications and a line check. The exchange list and dates are subject to change.
- Prices and terms subject to change during the contract term.
- Openreach may have to carry out a survey before they can connect your home to Full Fibre. If they do, they may need access to your property, but we’ll contact you first to arrange a suitable time.
- If additional work is required, this may take longer than the initial set up time provided and there could be additional costs, we’ll contact you to confirm what additional work is needed and how long this will take, usually within four weeks from the date you placed your order.
- If you do not want to proceed with your upgrade based on this, you’ll be able to cancel your order without being charged.
2. Existing Customers
- Please see our price guide for all broadband and home phone charges, log into your account in the Member Centre or call us on 0330 1239 123 to discuss your contract.
3. Speeds
- Please see our guide to Broadband speeds for more information about what speeds mean and what package is best for you.
4. EE Sim Plan
4.1 SIM Plans
30 day minimum term. Subject to terms and credit check. Monthly charges assume online billing. You will not get 5G speeds using a 4G phone. Allowances for use in UK (excluding Jersey, Guernsey & Isle of Man) and Republic of Ireland. A daily charge applies to use allowances in the EU/EEA unless you have an add-on or Inclusive Extra that includes EU Roaming. See roaming costs page for countries and details. 50GB data fair use policy applies outside the UK. See ee.co.uk/terms for countries and details. Deposit needed for roaming in limited circumstances. Use your allowance to call/text UK mobiles, and landlines starting 01, 02 and 03 when in UK & Republic of Ireland. Some numbers aren’t included: calls to 070 numbers cost up to 5p/min and calls to 084, 087, 09 & 118 cost 83p/min plus the applicable service charge. See ee.co.uk/prices for the EE Price Guide for a detailed list of service charges and other charges outside of your allowance. Personal use only.
4.2 Essentials SIM
Includes speeds capped at 100Mbps, Data Gifting and Stay Connected Data
4.3 Stay Connected Data
If you have a capped data allowance (i.e. not an unlimited data plan) once you have used up your monthly data allowance your speed will be capped at 0.5Mbps. You will regain access to our fastest speeds upon (1) renewal of your monthly plan allowance, (2) by buying one of our data add-ons, or (3) If you are gifted data by someone else in your family account. Once the data add-on or gifted data runs out, you will return to the capped speed until your monthly plan allowance has renewed. Not available with No Frills plans.
4.4 Data Gifting
Account holder only can gift between pay monthly plans on the same account in increments of 500MB. Unlimited data plans can gift up to 100GB. Data usage on an unlimited data plan will be deducted from giftable allowance. No gifting to/from Smart Watches, 4G Home, 5G Home or 30-day 4G WiFi or 5G WiFi plans. Data not used in a month does not roll over, allowances are set back to zero at the start of each month. If you are outside your price plans standard countries when your monthly allowances refresh on your bill date the main account holder will not be able to gift data until you return to the UK/EU. Data can only be used in accordance with the plan terms applicable to the receiving line.
5. Broadband Extras
Plusnet Safeguard
Included with all of our broadband packages, Plusnet Safeguard filters inappropriate web content for your household. Further information can be found here.
Plusnet Protect powered by Norton™
Our security package protects you from online threats. Charges apply for Unlimited Fibre broadband customers. Further information can be found here.
Software Support for Plusnet's Broadband Devices
For further information on Product Security and Telecommunications Infrastructure (PSTI), software support and how to report software vulnerabilities please refer to Software Support and Reporting Security Issues.
Available with relevant promotions and products, as displayed on the product card or in basket.
Once your broadband and line rental are activated you will be issued claim information via email. Follow the instructions in this email to be issued with your Plusnet Reward Card. You must submit your claim within two months of the email being issued. The card must be activated within three months of it being issued.
This card is issued by GVS Prepaid Limited, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230; pursuant to licence from Mastercard International. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. See Plusnet Reward Card terms.
£110 Plusnet Reward Card with Fibre
£110 Plusnet Reward Card offer ends 5 March 2025, and is available to new Plusnet customers ordering Fibre on a 24 month contract online at www.plus.net or by calling Plusnet. Subject to availability.
£50 Plusnet Reward Card with Full Fibre 145
£50 Plusnet Reward Card offer ends 5 March 2025, and is available to new Plusnet customers ordering Full Fibre 145 on a 24 month contract online at www.plus.net or by calling Plusnet. Subject to availability.
£110 Plusnet Reward Card with Full Fibre 500
£110 Plusnet Reward Card offer ends 5 March 2025, and is available to new Plusnet customers ordering Full Fibre 500 on a 24 month contract online at www.plus.net or by calling Plusnet. Subject to availability.
£110 Plusnet Reward Card with Full Fibre 900
£110 Plusnet Reward Card offer ends 5 March 2025, and is available to new Plusnet customers ordering Full Fibre 900 on a 24 month contract online at www.plus.net or by calling Plusnet. Subject to availability.