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Monthly payment

  • every month for months, then
  • months contract
  • no annual contract

Monthly payment total

£xx

One-off payment

One-off payment total

£xx

Included with your package

Summary

Monthly payment

    One-off payments

    Reward Card included
    to say thanks for signing up
    Amazon gift card
    Amazon gift card to say thanks for signing up
    cashback icon
    Cashback to say thanks for signing up
    Today's payment
    Today's payment

    Existing customer broadband deals

    Upgrade your package and go even faster for a fantastic price.

    Broadband
    Provider of the Year
    Winner 2024

    Login to see your deals

    Not with us yet? Find our best deals for new customers

    Special perks for extra special customers

    That’s you by the way.

    We’re sending even more love your way with a new range of fantastic cash-saving perks. We’ve teamed up with lots of great brands so now you can get big discounts on all the stuff you love. Perk up your day with treats galore.

    Sign in to get your perks

    Broadband help that's always here for you

    Need a bit of help?

    Our help and support guides and quick tips have all the info you need. We’ll get you sorted in no time at all.

    Award-winning broadband who loves you more

    Providing great value, reliable broadband with the best customer service is at the heart of what we do. We love that we’ve scooped so many Uswitch Awards 2024. Even better we love they were all voted for by you.

    Uswitch Large Broadband Provider of the Year 2023 logo
    Uswitch Large Broadband Provider of the Year 2023 logo
    Uswitch Large Broadband Provider of the Year 2023 logo
    Uswitch Large Broadband Provider of the Year 2023 logo

    Take a peek at what else we’ve won. See all our awards.

    7GB for £6 per month

    Do more online and go even faster

    Check if you can upgrade to one of our superfast fibre packages. See what speeds and deals you can get. Best be quick...

    Sign in to upgrade

    Broadband designed for the future

    Our network’s been using 100% renewable energy since 2021. Which is good news for you and good news for the planet.

    Your service made easy

    Manage your account

    Change your details, billing date and more.

    View your bill

    See what you're paying and when.
    You can now view your bill history

    Moving home

    Moving your broadband is simple. Give us 4 weeks notice and start packing.

    Here’s the legal bit

    You can see our full residential terms and conditions here.

    On 31 March each year the monthly plan price will increase by £3 for Broadband and out of bundle charges will increase 5%. See About annual price changes for details. Please note the cost of other services you take from us may increase or decrease while you are a Plusnet customer.

    Broadband without a landline
    • Your home phone will be disconnected and will no longer work.
    • You will lose your home phone number and will not be able to get it back. You'll have to get a brand new number if you decide you need a home phone in the future.
    • You won't be able to make or receive calls, including to emergency services.
    • Healthcare alarms, medical pendants, security systems and any other services which are connected to your home phone will no longer work.

    1. Broadband Packages

    • Broadband packages are subject to 24 month contract and availability.
    • Payment by direct debit.
    • Your pre contract information and contract summary sets out your speed estimates, total monthly costs, total upfront costs and the amount you will pay once your minimum term ends. This is available at checkout.
    • Please see our price guide for all broadband charges
    1.1 Fibre and Full Fibre packages
    • Subject to availability, geographic location, computer specifications and a line check. The exchange list and dates are subject to change.
    • Prices and terms subject to change during the contract term.
    • Openreach may have to carry out a survey before they can connect your home to Full Fibre. If they do, they may need access to your property, but we’ll contact you first to arrange a suitable time.
    • If additional work is required, this may take longer than the initial set up time provided and there could be additional costs, we’ll contact you to confirm what additional work is needed and how long this will take, usually within four weeks from the date you placed your order.
    • If you do not want to proceed with your upgrade based on this, you’ll be able to cancel your order without being charged.

    2. Existing Customers

    3. Speeds

    4. EE Sim Plan

    4.1 SIM Plans

    30 day minimum term. Subject to terms and credit check. Monthly charges assume online billing. You will not get 5G speeds using a 4G phone. Allowances for use in UK (excluding Jersey, Guernsey  & Isle of Man) and Republic of Ireland. A daily charge applies to use allowances in the EU/EEA unless you have an add-on or Inclusive Extra that includes EU Roaming. See roaming costs page for countries and details. 50GB data fair use policy applies outside the UK. See ee.co.uk/terms for countries and details. Deposit needed for roaming in limited circumstances. Use your allowance to call/text UK mobiles, and landlines starting 01, 02 and 03 when in UK & Republic of Ireland. Some numbers aren’t included: calls to 070 numbers cost up to 5p/min and calls to 084, 087, 09 & 118 cost 83p/min plus the applicable service charge. See ee.co.uk/prices for the EE Price Guide for a detailed list of service charges and other charges outside of your allowance. Personal use only. 

    4.2 Essentials SIM

    Includes speeds capped at 100Mbps, Data Gifting and Stay Connected Data

    4.3 Stay Connected Data

    If you have a capped data allowance (i.e. not an unlimited data plan) once you have used up your monthly data allowance your speed will be capped at 0.5Mbps. You will regain access to our fastest speeds upon (1) renewal of your monthly plan allowance, (2) by buying one of our data add-ons, or (3) If you are gifted data by someone else in your family account. Once the data add-on or gifted data runs out, you will return to the capped speed until your monthly plan allowance has renewed. Not available with No Frills plans.

    4.4 Data Gifting

    Account holder only can gift between pay monthly plans on the same account in increments of 500MB. Unlimited data plans can gift up to 100GB. Data usage on an unlimited data plan will be deducted from giftable allowance. No gifting to/from Smart Watches, 4G Home, 5G Home or 30-day 4G WiFi or 5G WiFi plans. Data not used in a month does not roll over, allowances are set back to zero at the start of each month. If you are outside your price plans standard countries when your monthly allowances refresh on your bill date the main account holder will not be able to gift data until you return to the UK/EU. Data can only be used in accordance with the plan terms applicable to the receiving line.

    5. Broadband Extras

    Plusnet Safeguard

    Included with all of our broadband packages, Plusnet Safeguard filters inappropriate web content for your household. Further information can be found here.

    Plusnet Protect powered by Norton™

    Our security package protects you from online threats. Charges apply for Unlimited Fibre broadband customers. Further information can be found here.

    Software Support for Plusnet's Broadband Devices

    For further information on Product Security and Telecommunications Infrastructure (PSTI), software support and how to report software vulnerabilities please refer to Software Support and Reporting Security Issues.

    Our award-winning, UK based customer support is available 7 days a week

    0330 1239 123

    8am - 8pm Monday to Sunday

    0330 1239 123

    8am - 8pm Monday to Sunday