Broadband problems and how to fix them
All the info you'll need to fix basic issues with your Broadband.
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If you’ve got Full Fibre your router will be plugged into an Openreach Optical Network Terminal (ONT) not a phone socket. The ONT is the small box our engineer installed inside your home when we set up your service.
This is an example of an ONT:
Don’t forget, you can also confirm your current broadband package by checking your welcome email or signing in to My Account.
Need more help?
Having issues with your connection? Text us
If you need help with your broadband service, text HELP to 07800008121 (charges may apply at your standard rate)
More ways to get help
Plusnet community
Our customers always have tips to share.
Talk to our community
Contact our team
Message @Plusnet on X (formerly Twitter)
Or call 0330 1239 123
Sign Language service
Contact us using British Sign Language
My Account
Manage your bills, packages and details.
Sign into Broadband