How to run a broadband speed test
To test your broadband performance we recommend using the speed test Fast.com which is powered by Netflix. It shows you the speed of your connection so you can check you’re getting your Minimum Guaranteed Speed.
Steps to get the best broadband speed results
Step 2
To get the most accurate results it's best to connect your computer to your router using an Ethernet cable.
If you don't have an Ethernet cable, you can still run the test. Pause any activities that may affect your results such as streaming movies or music, and downloading, uploading large files or game and software updates.
The speed test results
When the test is done, you'll be shown your Internet download speed.
Select Show more info to see your latency and upload speed.
Your results will look something like this example:
What do the results tell you?
Latency
This tests the round trip time between our Plusnet Hub and the speed test server. It measures the time in milliseconds, shortened to ms.
Internet download and upload speeds
Depending on the type of package you’ve got you’ll have a range of download and upload speeds. Faster download speeds can support more online activity such as gaming and streaming on multiple devices at the same time. Your speed results are shown in megabits per second. Written as Mbps. The higher the numbers, the faster your speeds are.
Minimum Guaranteed Speed
Don’t forget, when you signed up with us you’ll have received an estimate of what your Minimum Guaranteed Speed should be. You’ll need to compare your speed test results against your Minimum Guaranteed Speed. If we can’t match this speed, then please get in touch with your results and we’ll do our best to fix it.
Still having a problem?
If you’ve still got an issue with your broadband speed, let us know by reporting a problem.
New customer? Just so you know, it may take 10 days for your connection to settle. Then your service should adjust to the speed estimates provided in your welcome email.
More ways to get help
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