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Just so you know...
Changing your call plan now could mean you lose some of the call extras you added earlier, as some of our call plans include them as standard. It's worth double checking to make sure you get what you want.
What to do with an old Plusnet router
Returning our router helps us to reuse and recycle it in a safe and environmentally friendly way. Find out how you can return it to us for free.
Why it’s important you return our router
When you get a new router, please don’t leave our old one in a cupboard to gather dust. There's life in our router yet, and we can help you return it to us for free.
Our routers are provided on a loan basis, so it’s really important they’re returned to us when no longer needed.
Just a gentle reminder, if you signed up after 1 Feb 2024 and you don’t return our router, you’ll be charged a £50 fee.
We reuse and recycle our routers
When you return our router, we’ll take any working parts from it and see if they can be reused. We'll dispose of the rest of it in an environmentally friendly way. So it’s good for you and the planet.
How to return our router
Take it to the Post Office and return it free of charge
Just go to our Royal Mail page to create a returns label (opens new tab or window)
Attach the returns label to your packaging and take it to your nearest Post Office (opens new tab or window).
Keep your proof of postage until we let you know we've received our router. This usually takes about 7 days.
Arrange for Royal Mail to collect it from your home
You can book an at-home collection via Royal Mail for a small fee.
Simply go to Royal Mail Click and Drop (opens new tab or window) and select Send an item.
Then follow the steps and complete the online forms to arrange a collection.
More ways to get help
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Message @Plusnet on X (formerly Twitter)
Or call 0330 1239 123
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