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      How to set up your Plusnet Hub Two router - Fibre

      A step-by-step guide on connecting your Plusnet Hub Two router.

      New customer or just moved home?

      Please wait until we’ve activated your broadband before you set up your Hub Two. We’ll let you know by email and text (if we have your mobile number) when you’re good to go.

      Just a reminder, this guide is for customers with a Fibre package that doesn’t include a phone line service.

      New customer or just moved home?

      Please wait until we’ve activated your broadband before you set up your Hub Two. We’ll let you know by email and text (if we have your mobile number) when you’re good to go.

      Just a reminder, this guide is for customers with a Fibre package that doesn’t include a phone line service.

      Show me Hide me

      We sent you a lovely box of goodies, so here’s a check list of what you’ll need to get set up:

      Plusnet Hub Two

      Broadband cable

      Grey ends

      Power supply

      Ethernet cable

      Yellow ends

      Filter

      If required

      Your password sticker

      Where you set up your hub can make a big difference to your broadband service:

      1. Use the master socket

      If you can, connect your hub to the master socket. It’s usually the one closest to where your Fibre broadband connection enters your home.

      Your master socket is a small white square box often used to plug in a landline telephone.

      Double master sockets have two sockets, one labelled ‘ADSL’ and the other labelled ‘Phone’. Plug your router into the ADSL socket.

      If you’ve got a single master socket, you’ll need to use the micro-filter we sent you. Plug your filter into master socket, then plug your router cable into the ‘ADSL’ socket.

      Master sockets are often installed in living rooms or hallways. Wherever yours is, plug your hub into it. It will make your hub and your broadband happy.

      2. Avoid the kitchen

      Kitchens are a place for cooking, creativity and attempting to recreate something you've seen on TV.

      They're not a great place for your wireless hub. Electronic appliances and metal surfaces can disrupt your signal, while microwaves use the same channel and will get in its way.

      Too many chefs spoil the broth. Too many kitchen appliances will spoil your broadband.

      3. Place it centrally

      Your hub needs cool air flow, so don’t place it on top of electrical equipment, or under a desk, on a carpet, or behind large objects.

      Think of your hub like a sprinkler, spitting out broadband signals in all directions to cover your home. The more centrally you place it, the more of your home will be covered.

      If you put it near a window, it will broadcast signals outside. Put it somewhere centrally and enjoy a good signal all the way around.

      4. Avoid walls

      If you've ever tried to talk to someone in a different room, you'll know how hard it is to get your message across. It's the same with broadband. Thick walls will absorb your signal and reduce the quality of your connection.

      Try to place your hub somewhere that people walk through often, meaning the doors will be open and your broadband signal will have free passage to the rest of your home, or premises.

      5. Avoid electrical items

      Your home or business is full of radio signals. Mobile phones, baby monitors, alarms, answer machines and radios (obviously) will all try and compete with your broadband connection. Keep your hub away from them to give your signal the room to breathe.

      6. Don't put it on the floor

      If your hub is on the floor, your broadband performance will go the same way as its signal - down. Place it on a shelf or on top of a cabinet to achieve a better coverage, while also reducing the risk of any unfortunate 'foot vs router' accidents.

      7. Fear the fish

      Fish tanks are full of water. That's great news for any fish you might have, but bad news for your WiFi signal, as it'll struggle to get through.

      Mirrors are also trouble, as they reflect the signal causing it to get distorted. Shiny surfaces in general should be avoided, unless you want to check out how great you look.

      8. Experiment

      Your hub might take a bit of time to find somewhere it's comfortable. Try different locations to see where you get the best signal strength and stability. If you’re using WiFi it’s best to set it up close to where you’ll be using broadband the most.

      9. Leave your hub switched on

      Your broadband will work better if you leave your hub switched on all the time, even when you’re not using it.

      Please wait until we’ve sent you a message to confirm your broadband service is ready before you set up your hub.

      1. Plug your Hub Two into your master socket

      Plug the broadband cable (grey ends) into your hub and the other end into your master socket. Your master socket is a small white square box sometimes used to plug in a landline telephone.

      Double master sockets have two sockets, one labelled ‘ADSL’ and the other labelled ‘Phone’. Plug your router into the ADSL socket.

      If you’ve got a single socket, you’ll need to use the filter, which is included in the box we sent you.

      2. Connect your power supply to your hub and a mains socket

      Slide the two parts of your power supply until they click into place. Connect your hub and press the Power button. After about three minutes, a blue light will show that your hub’s ready.

      3. Connect your devices

      Use your hub’s wireless network name and password to connect your devices to the Internet. There’s a handy settings card on the back of your hub. This easily slots out, and you’ll find all the password info there. They’re also on the password sticker we sent you.

      To save you typing in the details, you can also use the camera on a phone or tablet device to scan the QR code.

      Another way to get connected is to use WiFi Protected Setup (WPS) if your device supports it. Just press the WPS button on the side of your hub (it will flash blue) and then follow your device’s instructions to connect.

      You can also connect devices to your hub using the Ethernet cable with the yellow ends. Plug one end into your device and the other end into one of the Ethernet ports on the back of your hub.

      Here’s a quick summary of the set up:

      1. Plug your Hub Two into your master socket
      2. Connect your power supply to your hub and a mains socket
      3. Connect your devices

      If you think there's an issue with your Hub Two, follow these steps and then check the lights to see what's wrong.

      First, check everything's plugged in, then switch your computer and other devices off and on again.

      What your hub lights mean

      If this doesn't work, have a look at the table below for what the lights mean and what to do next.

      Blue
      Blue light

      Your hub is connected to your broadband OK

      If you can't get online, try switching your device off and on. If it's the first time you've connected your hub, wait a minute or two.

      Orange
      Orange light

      Your hub is receiving a broadband signal but isn't connected to the Internet

      Connect your computer or device to your hub. Open a new web browser window and follow the on-screen steps to get connected. If this doesn't work, use a paper clip to press your hub's factory reset button.

      No light
      No light

      The power is off or the lights have been turned off in the Hub Manager

      Check the hub is plugged in, switched on and the lights haven't been turned off in the Hub Manager.

      Red
      Red light

      Your hub is connected to your broadband OK

      Use the power button to turn your hub off and on again. If the light doesn't turn blue, use a paper clip to press your hub's factory reset button.

      Green
      Green light

      Your hub is starting up

      Wait for about three minutes for it to turn blue. If it stays green switch your hub off and on again. If that doesn't work, use a paper clip to press your factory reset button.

      Pink
      Pink light

      Your hub is in Bridge Mode

      Your hub has been switched to 'modem only' mode. If you didn't mean to do this, try disabling Bridge Mode in the Hub Manager or use a paper clip to press your hub';s factory reset button.

      Flashing orange
      Flashing orange light

      Your hub is working but the broadband signal can’t be detected

      Check if the broadband cable (grey ends) is plugged in. If you're using a filter, check that's plugged in correctly too.

      WPS button
      WPS button flashing

      Flashing blue

      If it's flashing blue it's waiting for you to press the WPS button on your computer or device.

      Flashing red

      If it's flashing red, it didn’t connect. Give it a couple of minutes and try again.

      Light status What it means What to do
      Blue Your hub is connected to your broadband OK. If you can't get online, try switching your device off and on. If it’s the first time you’ve connected your hub, wait a minute or two.
      No light The power is off or the lights have been turned off in the Hub Manager. Check the hub is plugged in, switched on and the lights haven't been turned off in the Hub Manager.
      Green Your hub is starting up. Wait for about three minutes for it to turn blue. If it stays green switch your hub off and on again. If that doesn’t work, use a paper clip to press your factory reset button.
      Flashing orange Your hub is working but the broadband signal can’t be detected. Check if the broadband cable (grey ends) is plugged in. If you're using a filter, check that's plugged in correctly too.
      Orange Your hub is receiving a broadband signal but isn't connected to the Internet. Connect your computer or device to your hub. Open a new web browser window and follow the on-screen steps to get connected. If this doesn’t work, use a paper clip to press your hub’s factory reset button.
      Red There's a problem somewhere. Use the power button to turn your hub off and on again. If the light doesn't turn blue, use a paper clip to press your hub's factory reset button.
      Pink Your hub is in Bridge Mode. Your hub has been switched to ‘modem only’ mode. If you didn’t mean to do this, try disabling Bridge Mode in the Hub Manager or use a paper clip to press your hub’s factory reset button.
      WPS button flashing   If it’s flashing blue it’s waiting for you to press the WPS button on your computer or device. If it’s flashing red, it didn’t connect. Give it a couple of minutes and try again.
      Changing your Hub Two wireless settings

      To view your Hub Manager, open a new browser window e.g. Chrome, Firefox or Safari and type in 192.168.1.254.

      Here you can manage your hub settings and change things like your WiFi name and password. You’ll need the hub admin password to access and change some of the settings. You’ll find this on the back of your hub or on the password sticker.

      If you’re having problems with your broadband then try clicking the Help tile on the Hub Manager Home page.

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