How to login to your Online Broadband Account
Everything you’ll need to login and help if you’ve forgotten your username or password.
Login FAQs
You'll need them for a few different things.
- To log into the Online Broadband Account
- If you get in touch with our support team. They'll just need your details to help find your account
- When you want to connect to your Plusnet webspace to upload files
- To log into your default Plusnet email account (if you've got one)
It’s easy to login, just follow the steps below:
Here’s where you login to your Online Broadband Account.
You’ll need to enter your username or email address and your password.
What’s my username?
Your username is the one you chose when you first signed up to Plusnet broadband and set up your online account. You’ll find this in any emails, letters or bills we send you.
Your account username is between 5-16 characters and contains only letters and numbers. The first two characters will always be letters.
What’s my email address?
When you signed up you will have used an email address.
Your email address is the one you use to receive your bills and other communications from us.
You may have selected to set up a Plusnet email address when you signed up. If you did all your communications will be sent to that Plusnet email address including any password reset emails.
Please check your inboxes for any email from Plusnet and this will be the email address you’ll need to use.
What’s my Password?
When you signed up with us, we sent a welcome email or letter containing an automatic password. We'll have then prompted you to change it. Your password's the one you then chose yourself.
Don’t forget your account password is between 8-16 characters and is case sensitive.
It might contain letters (upper and lowercase), numbers and characters such as: / : ; > = < ? @ [ ] ^ _ ` { | } ~
If you've forgotten it, no problem you can easily reset your password.
Your username is the one you chose when you first signed up to Plusnet broadband and set up your online account. You’ll find this in any emails, letters or bills we send you.
Your username is between 5-16 characters and contains only letters and numbers. The first two characters will always be letters.
Your username is the one you chose when you first signed up to Plusnet broadband and set up your online account. You’ll find your username in any emails, letters or bills we send you.
If you're still having problems, get in touch and we'll be happy to help.
When you signed up you will have used an email address.
Your email address is the one you use to receive your bills and other communications from us.
You may have selected to use a Plusnet email address when you signed up.
Please check your inboxes for any email from Plusnet and this will be the email address you’ll need to use.
If you have more than one account with Plusnet and you have used the same email address for these then you'll have to use your username to access your accounts as usernames are unique.
If you've forgotten the usernames for your multiple accounts we can send them to you by email.
Just enter the email address into the login page.
When presented with the error message 'Email address linked to multiple accounts', select the link send them to you by email.
When the 'Username request' popup appears select Send email.
You'll receive an email with the usernames for the accounts using that email address.
Simply use the correct username and password combination and try logging in again.
If you have a Plusnet webmail account you will have set this up when you signed up.
For all the info on your email username and password, check out our guide to Plusnet email settings.
When you signed up with us you will have chosen a password for your Online Broadband Account.
Don’t forget your password is made up of different characters and is case sensitive.
Your account password is between 8-16 characters long and might contain letters (upper and lowercase), numbers and these special characters:
. / : ; > = < ? @ [ ] ^ _ ` { | } ~
If you've forgotten it, no problem you can easily reset your password.
- You’ll need to enter your broadband username or email address
- We’ll send you a password reset link to your account email address
- Just select the link and choose a new password
- Remember your account password must be between 8-16 characters long
- It might contain letters (upper and lowercase), numbers and these special characters . / : ; > = < ? @ [ ] ^ _ ` { | } ~
Unless you got your router before July 2009, you don’t need to do anything. Our routers do all the difficult stuff themselves, all you need to do is plug them in.
If you do have a router from before July 2009 then read below:
Your Broadband router username will be your username, with an extra bit on the end. The bit on the end will depend on who provides your service.
Your Broadband password is the same as your online broadband account password.
If it's your password you can't remember fill out our forgotten password form and we'll send you details on how to reset it.
If you've forgotten your broadband router username you can find it in the Connection Details section of the Member Centre.
If you're still having problems, get in touch and we'll be happy to help.
More ways to get help
Plusnet community
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Message @Plusnet on X (formerly Twitter)
Or call 0330 1239 123
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Contact us using British Sign Language
My Account
Manage your bills, packages and details.
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