Fixed price contracts for residential customers
With a fixed price contract the price of your broadband and line rental will stay the same for the length of your minimum term contract.
As of 7th October 2020, fixed price contracts for residential customers were withdrawn from sale, so are no longer available.
If you've signed up to one of our fixed price contracts and you're still within your minimum term it will do exactly what you'd expect. Your broadband and line rental prices won't change during the minimum term of your contract.
If you're a customer in a fixed price contract minimum term, when it ends the below terms will apply:-
- Your broadband, line rental and any call plan you may have will increase to the then applicable out of contract price set out in our Price Guide at that time; and
- Your terms and conditions will include CPI plus 3.9% price changes. This means the price for broadband, line rental, call plans and call charges will be increased on or after 1st March every year from March 2022 by the Consumer Price Index rate of inflation published in January of that year plus 3.9%. You can find out more about these price increases in our CPI Plus 3.9% Guide.
When your fixed price contract minimum term is coming to an end, we'll send you an end of contract reminder and we'll explain:
- What happens once your contract ends, including any changes to your services
- Your current subscription cost and the subscription cost once your contract ends (including any discounts).
- The options you now have (e.g. choose a new deal/contract or cancel your contract/move to another provider).
- Which of our current deals will offer the best price to best suits your needs, once your minimum term contract ends.
We'll also give you a separate personal account review. This is to make sure we always offer you our best current deal to suit your needs.
You can check your package details by signing into My Account.
Call plan costs, call charge rates, set up fees, or any other services or any other add-ons, are still subject to price changes while in contract.
If you choose to re-contract or change product, CPI plus 3.9% price increases and new terms and conditions will apply to that contract. You’ll be told about these before agreeing your new contract. See our terms and conditions for more details.
Line Rental Saver is no longer available to customers wanting to take or renew this service from 22nd February 2021. Once your Line Rental Saver comes to an end, you’ll then pay the monthly line rental price set out in our Price Guide at that time.
If you choose to renew your contract, CPI plus 3.9% price increases and new terms and conditions will apply to your new contract. You’ll be told about these before agreeing to your new contract. See our terms and conditions for more details.
Line Rental Saver is no longer available to customers wanting to take or renew this service from 22nd February 2021.
Line Rental Saver is no longer available to customers wanting to take or renew this service from 22nd February 2021. When your Line Rental Saver ends, you’ll be charged for monthly line rental at the price it was when you started your fixed price contract.
If you're on a fixed price contract you have a few options available to you. This depends how far along you are in your contract.
If you're still in your minimum term of your fixed price contract you may be eligible to move your current contract across to your new house and continue paying the current price until your minimum term expires.
If you're nearing the end of your current contract, or you're out of contract then you'll either need to start a new contract, or pay our home move fee. Your new package will include new terms and conditions which include CPI plus 3.9% price changes. You can find out more about these price increases in our CPI Plus 3.9% Guide.
To find out what your options are just give our home move team a call on 0800 013 2632
You can choose to start a new contract on the current prices for the package that's available at your new property. Price changes would apply to your new contract. You can find out more about these price increases in our CPI Plus 3.9% Guide.
If you decide to leave your current contract charges would apply. Our Moving home or office FAQs provide more details. However, if broadband isn't available at the property you're moving into we'll not charge you any fees.
Fixed price contracts for business customers
With a fixed price contract the price of your broadband and line rental will stay the same for the length of your minimum term contract.
As of 15th June 2021, fixed price contracts for business customers were withdrawn from sale, so are no longer available.
If you've signed up to one of our fixed price contracts and you're still within your minimum term it will do exactly what you'd expect. Your business broadband and line rental prices won't change during the minimum term of your contract.
When your minimum term contract ends, you’ll be subject to any price changes for business broadband and line rental since your previous contract started.
To help you make the right choices, before your minimum term contract ends we'll email you, (or send you a letter if you've asked for important documents to be sent in an alternative format).
We will explain:
- What happens once your contract ends, including any changes to your services.
- Your current subscription cost and the subscription cost once your contract ends (including any discounts).
- The options you now have (e.g. stay on your current contract, choose a new deal/contract or cancel your contract/move to another provider).
- Which of our current deals will offer the best price and that best suits your needs, once your minimum term contract ends.
We'll also give you a separate personal account review. This is to make sure we always offer you our best current deal to suit your business needs.
For more details read our Contracts Policy.
Call plan costs, call charge rates, set up fees, or any other add-ons, are still subject to price changes while in contract.
There’s a few options for you:
If your package includes a free premise move and you haven’t redeemed this you can:
- Use your free move to remain on your current fixed price contract.
- Choose a new deal which would be would be based on the current prices for the package that’s available at your new property, and include terms and conditions which include CPI plus 3.9% price changes. You can find out more about these prices increases in our CPI plus 3.9% guide for business.
If your package doesn’t include a free premise move (or you’ve already used your free move) you can:
- Choose a new deal with a free premise move and instantly redeem the free move, so it won’t cost you a penny. Your new deal would be based on the current prices for the package that’s available at your new property, and include terms and conditions which include CPI plus 3.9% price changes. You can find out more about these prices increases in our CPI plus 3.9% guide for business.
- Stay on your current fixed price contract and pay for a premise move. See our Business Charges Schedule for premise move prices charges
Our team are always here to help, so please give us a call and we'll advise on the best option for you.
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