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    TV

    Troubleshoot and fix problems with your TV service.

    From 28th October 2021 we no longer offer YouView TV or provide technical support for this service.

    For more information on what this means for you see our YouView TV FAQs.

    Older FAQs will remain so you can still refer to these. They won’t be maintained so may contain information that's not up-to-date.  Unfortunately, our Customer Support Advisors can’t help with queries about these articles.

    From 28th October 2021 we no longer offer YouView TV or provide technical support for this service.

    For more information on what this means for you see our YouView TV FAQs.

    Older FAQs will remain so you can still refer to these. They won’t be maintained so may contain information that's not up-to-date.  Unfortunately, our Customer Support Advisors can’t help with queries about these articles.

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    Got a TV error code?

    If you're seeing a YouView error message on screen, see all error codes.

    How to set up your YouView or YouView+ box
    How to set up powerline adapters
    How to set up your YouView remote
    Switching on for the first time
    Accessibility features for YouView TV from Plusnet
    YouView remote TV codes - full list
    Freeview channel picture problems
    Picture problems on all channels
    General sound problems
    Turning Audio Descriptions off
    Recordings are failing or are poor quality
    Channel Pack details
    Missing Freeview channels (channels between numbers 1-199)
    Missing Internet channels (channels between numbers 307-488)
    My set top box won't switch on
    My YouView remote doesn't work
    I'm having problems with my powerline adapters
    How to set up your YouView or YouView+ box
    How to set up powerline adapters
    How to set up your YouView remote
    Switching on for the first time
    Accessibility features for YouView TV from Plusnet
    YouView remote TV codes - full list

    Freeview channel picture problems
    Picture problems on all channels

    General sound problems
    Turning Audio Descriptions off

    Recordings are failing or are poor quality

    Channel Pack details
    Missing Freeview channels (channels between numbers 1-199)
    Missing Internet channels (channels between numbers 307-488)

    My set top box won't switch on
    My YouView remote doesn't work
    I'm having problems with my powerline adapters


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