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    About us

    At Plusnet, our customers mean everything to us, that’s why we provide straightforward broadband at straightforward prices. All with award-winning service. That’s a plus.

    Fibre packages from * per month
    Plusnet call centre staff talking on their headsets to our customers

    Straightforward broadband at straightforward prices

    We’re based in Yorkshire, and we've been providing broadband since 1997, with a mission to offer great value packages. It's good, honest broadband, provided by good, honest people.

    You don't have to be from round here to sign up for our award-winning broadband. Come and join us, everyone’s welcome, wherever you live.

    Customer service is key

    Our UK-based customer service team are multi-award winning because they're super friendly and always happy to help. Happy customers make a happy Plusnet, and by keeping things simple and straightforward, happiness is exactly what happens.

    2

    UK based call
    centres

    26

    years helping
    customers

    34

    customer service
    awards

    Award-winning in so many ways

    You're in the home of multi award-winning broadband. We're not boasting, we've been providing great value broadband with super helpful customer service for 26 years, and it's heart-warming to know we're doing it right. We've been recognised by Ofcom, Uswitch, Expert Reviews, Choose, and many more.

    Uswitch Awards 2023

    We’re a regular feature at the Uswitch Awards and this time around we won Large Broadband Provider of the Year 2023. It’s a super special award and one we hold close to our hearts as it’s the Public’s Choice.

    Choose Broadband Awards 2023

    For the second year running we won Most Reliable Broadband Provider at this year’s awards. We also got a couple of runner-up awards for Best Overall and Best Customer Service. We’re running out of space in our trophy cabinet.

    Take a look at all our awards

    Plusnet Perks. That’s a big plus

    With our loyalty reward programme, we ensure all our customers get the VIP treatment in the form of very impressive perks. It’s not just about great value broadband. We work with lots of amazing brands to provide our extra special discounts, rewards, and freebies, so our customers can save even more.

    Discover Plusnet Perks

    Want to join the Plusnet family?

    It's easy to switch to Plusnet. See how to switch or give us a call on 0330 1239 123 and we’ll make you feel right at home.

    It’s easy to switch to us

    It's super easy to switch to Plusnet. You're only a few clicks away from award-winning broadband. What you waiting for?


    Discover our deals

    Whether you it’s just online or the entire household using everything at once, we’ve got the broadband package with all the speeds and reliability you need.

    Here’s the legal bit

    You can see our full residential terms and conditions here.

    On 31 March each year the monthly plan price will increase by £3 for Broadband and out of bundle charges will increase 5%. See About annual price changes for details. Please note the cost of other services you take from us may increase or decrease while you are a Plusnet customer.

    Broadband without a landline
    • Your home phone will be disconnected and will no longer work.
    • You will lose your home phone number and will not be able to get it back. You'll have to get a brand new number if you decide you need a home phone in the future.
    • You won't be able to make or receive calls, including to emergency services.
    • Healthcare alarms, medical pendants, security systems and any other services which are connected to your home phone will no longer work.

    1. Broadband Packages

    • Broadband packages are subject to 24 month contract and availability.
    • Payment by direct debit.
    • Your pre contract information and contract summary sets out your speed estimates, total monthly costs, total upfront costs and the amount you will pay once your minimum term ends. This is available at checkout.
    • Please see our price guide for all broadband charges
    1.1 Fibre and Full Fibre packages
    • Subject to availability, geographic location, computer specifications and a line check. The exchange list and dates are subject to change.
    • Prices and terms subject to change during the contract term.
    • Openreach may have to carry out a survey before they can connect your home to Full Fibre. If they do, they may need access to your property, but we’ll contact you first to arrange a suitable time.
    • If additional work is required, this may take longer than the initial set up time provided and there could be additional costs, we’ll contact you to confirm what additional work is needed and how long this will take, usually within four weeks from the date you placed your order.
    • If you do not want to proceed with your upgrade based on this, you’ll be able to cancel your order without being charged.

    2. Existing Customers

    3. Speeds

    4. EE Sim Plan

    4.1 SIM Plans

    30 day minimum term. Subject to terms and credit check. Monthly charges assume online billing. You will not get 5G speeds using a 4G phone. Allowances for use in UK (excluding Jersey, Guernsey  & Isle of Man) and Republic of Ireland. A daily charge applies to use allowances in the EU/EEA unless you have an add-on or Inclusive Extra that includes EU Roaming. See roaming costs page for countries and details. 50GB data fair use policy applies outside the UK. See ee.co.uk/terms for countries and details. Deposit needed for roaming in limited circumstances. Use your allowance to call/text UK mobiles, and landlines starting 01, 02 and 03 when in UK & Republic of Ireland. Some numbers aren’t included: calls to 070 numbers cost up to 5p/min and calls to 084, 087, 09 & 118 cost 83p/min plus the applicable service charge. See ee.co.uk/prices for the EE Price Guide for a detailed list of service charges and other charges outside of your allowance. Personal use only. 

    4.2 Essentials SIM

    Includes speeds capped at 100Mbps, Data Gifting and Stay Connected Data

    4.3 Stay Connected Data

    If you have a capped data allowance (i.e. not an unlimited data plan) once you have used up your monthly data allowance your speed will be capped at 0.5Mbps. You will regain access to our fastest speeds upon (1) renewal of your monthly plan allowance, (2) by buying one of our data add-ons, or (3) If you are gifted data by someone else in your family account. Once the data add-on or gifted data runs out, you will return to the capped speed until your monthly plan allowance has renewed. Not available with No Frills plans.

    4.4 Data Gifting

    Account holder only can gift between pay monthly plans on the same account in increments of 500MB. Unlimited data plans can gift up to 100GB. Data usage on an unlimited data plan will be deducted from giftable allowance. No gifting to/from Smart Watches, 4G Home, 5G Home or 30-day 4G WiFi or 5G WiFi plans. Data not used in a month does not roll over, allowances are set back to zero at the start of each month. If you are outside your price plans standard countries when your monthly allowances refresh on your bill date the main account holder will not be able to gift data until you return to the UK/EU. Data can only be used in accordance with the plan terms applicable to the receiving line.

    5. Broadband Extras

    Plusnet Safeguard

    Included with all of our broadband packages, Plusnet Safeguard filters inappropriate web content for your household. Further information can be found here.

    Plusnet Protect powered by Norton™

    Our security package protects you from online threats. Charges apply for Unlimited Fibre broadband customers. Further information can be found here.

    Software Support for Plusnet's Broadband Devices

    For further information on Product Security and Telecommunications Infrastructure (PSTI), software support and how to report software vulnerabilities please refer to Software Support and Reporting Security Issues.

    Our award-winning, UK based customer support is available 7 days a week

    0330 1239 123

    8am - 8pm Monday to Sunday

    0330 1239 123

    8am - 8pm Monday to Sunday