This Price Guide applies to all Plusnet residential customers. If there is any conflict of information between the price of our products and services set out in the Price Guide and Residential Tariff Guide, and elsewhere, for example, on other pages of our website or in external advertising such as on the radio, the prices in the Price Guide and Residential Tariff Guide takes precedence.
Where there is conflict between prices in the Price Guide and in the Residential Tariff Guide, the Price Guide takes precedence.
This Price Guide is designed so you can quickly and easily find out about all our service pricing.
All prices and payments quoted in this price guide include VAT (based on the current standard Government rate) unless stated otherwise.
For customers who signed up on or after 11th July 2024:
On 31st March each year the monthly plan price for Broadband will increase by £3. All out of bundle charges (including UK call rates and international call rates) will increase by 5%. Other prices, content and terms may change at any time during your contract. We’ll tell you about important changes in advance, and if a change is detrimental you may be able to end your contract without any fees. See Price Changes below for more details.
For customers who signed up before 11th July 2024:
A percentage price increase will be applied to the price of broadband, line rental, call plans and call charges. This price increase will be applied on or after 1st March each year and will be equal to a percentage comprising of i) the Consumer Price Index (CPI) rate figure published by the Office for National Statistics in January of that year plus ii) 3.9%. If you have previously signed up to a fixed price contract, and are still within your minimum term, these price increases will only apply once your minimum term ends.
This means the below prices will be increased as set out above:-
- Broadband
- Line rental
- UK call plans
- International call plans
- UK call rates
- International call rates (except where the EU regulatory price cap previously applied)
- Call set up fees
- Early termination charges
We may make other changes to the price of your broadband, line rental, call plans and call charges. Other prices, content and terms may change at any time during your contract. We’ll tell you about important changes in advance, and if a change is detrimental you may able to end your contract without any fees. See Price Changes below for more details.
Table of contents
Plusnet Broadband and Fibre Broadband price guide
The following subscription charges apply to sales of our standard and fibre optic broadband products.
Price changes apply to the broadband prices set out below. If you are in a fixed price contract minimum term, these price changes will only apply once your minimum term has ended. See Price Changes below for more details.
'Broadband & Phone' customers will switch to the 'Broadband Only' price of the appropriate table if they choose to cancel their phone package.
Customers with Plusnet Broadband and Plusnet Phone services, should refer to the Plusnet Phone price guide below, for charges relating to their phone service.
The monthly charges stated below apply to our standard broadband and fibre products. There may also be an introductory discount applied to your monthly charge for your initial contract period, which we would have made you aware of when you first signed up.
| Contract | New Customer | Existing Customer |
|---|---|---|
| Fixed term | £15.72 | £15.72 |
| No contract | £17.89 | £17.89 |
^ If you signed up to a fixed priced contract, your broadband price will be the price you signed up to at the point you took the fixed price contract until the end of your minimum term, at which point these prices will apply.
| New Customer | Existing Customer |
|---|---|
| £22.91 | £22.91 |
| New Customer | Existing Customer |
|---|---|
| £30.06 | £30.06 |
^ if you signed up to a fixed price contract, your broadband price will be the price you signed up to at the point you took the fixed price contract until the end of your minimum term, at which point these prices will apply.
| Product | New customer | Existing customer |
|---|---|---|
| Fibre | £32.37 | £32.37 |
| Product | New customer | Existing customer |
|---|---|---|
| Full Fibre 36 | £33.33 | £33.33 |
| Full FIbre 74 | £37.03 | £37.03 |
| Full Fibre 145 | £43.20 | £43.20 |
| Full Fibre 300 | £49.38 | £49.38 |
| Full Fibre 500 | £58.02 | £58.02 |
| Full Fibre 900 | £67.89 | £67.89 |
These services were provided by either Plusnet, Force 9 or Free-Online.
| Product | Monthly price |
|---|---|
| Broadband Home Lite 512k | £15.21 |
| Broadband Home Premier 512k | £22.32 |
| ADSL Home - No Install Fee #1 | £23.33 |
| Broadband Home Lite 1Mb | £24.35 |
| Broadband Home Lite 2Mb | £25.36 |
| Broadband Premier - Up to 2Mb (Annual Contract, Activation and Modem Offer) | £22.32 |
| Broadband Premier - Up to 2Mb (Annual Contract, No Modem) 20:1 variant | £32.47 |
| Force 9 Broadband Home Lite 2Mb | £32.98 |
| Force 9 Broadband Home Premier 1Mb | £36.02 |
| ADSL Home Surf | £19.27 |
| ADSL Home Self-Install | £22.31 |
| Broadband EasyStart (Original) | £28.41 |
| Broadband EasyStart | £25.36 |
| HomeWorker Pro - Up to 2Mb | £30.44 |
| HomeWorker Pro - Up to 4Mb | £45.66 |
| HomeWorker Pro - Up to 8Mb | £66.98 |
| Broadband Plus Option 2 | £25.36 |
| Broadband Plus Option 3 | £35.51 |
| Broadband Premier - Up to 2Mb | £27.90 |
| Broadband Premier - Up to 4Mb | £36.02 |
| Broadband Premier - Up to 8Mb | £50.74 |
| Broadband Home Premier 512k | £27.90 |
| Broadband Home Premier 2Mb | £50.74 |
The following tables contains a list of current pricing as referenced from the Plusnet Residential Broadband service terms for any customers who signed up to Plusnet Residential Broadband from 7th August 2019.
| Contracted | No contract | |
|---|---|---|
| Broadband Only | £35 | £60 |
| Broadband & Home Phone | £5 | £50 |
| New customer | Upgrade | |
|---|---|---|
| Fibre Broadband Only | £50 | £25 |
| Fibre Broadband & Home Phone | £10 | £10* |
| Price | |
|---|---|
| ONT Shift | £107.83 |
| Activation fee | £20 |
| Missed fibre fault appointment charge | £65 |
| Fibre engineer visit charge | £65 |
| Fibre expedite charge | £235.20 |
| Device | Price |
|---|---|
| Plusnet Hub One | £99.99 |
| Plusnet Hub Two | £99.99 |
| Service | Price |
|---|---|
| House moves | £65 |
| Postage and Packaging | £6.99 |
| Single Static IP | £5 |
| Plusnet Protect Add-On (where chargeable) | £2 a month |
| Engineer charge | £65 |
| Charge for not returning Hub/router ordered after 1st February 2024 | £50 |
*No set up charge applies if the upgrade is completed via My Account.
The following tables contains a list of current pricing as referenced from the Plusnet Residential Broadband service terms for any customers who signed up to Plusnet Residential Broadband from 14th February 2017.
| Contracted | No contract | |
|---|---|---|
| Broadband Only | £35 | £60 |
| Broadband & Home Phone | £10 | £50 |
| New customer | Upgrade | |
|---|---|---|
| Fibre Broadband Only | £50 | £25 |
| Fibre Broadband & Home Phone | £25* | £25* |
| Device | Price |
|---|---|
| Plusnet Hub One | £99.99 |
| Plusnet Hub Two | £99.99 |
| Service | Price |
|---|---|
| House moves | £65 |
| Postage and Packaging | £6.99 |
| Single Static IP | £5 |
| Plusnet Protect Add-On (where chargeable) | £2 a month |
| Engineer charge | £65 |
| Charge for not returning Hub/router ordered after 1st February 2024 | £50 |
*No set up charge applies if the upgrade is completed via My Account.
The following table contains a list of current pricing as referenced from the Plusnet Residential Broadband service terms for any customers who signed up to Plusnet Residential Broadband before 14th February 2017.
| Contracted | No contract | |
|---|---|---|
| Broadband Only | £25 | £50 |
| Broadband & Home Phone | Free | £25 |
| New customer | Upgrade | |
|---|---|---|
| Fibre Broadband Only | £50 | £25 |
| Fibre Broadband & Home Phone | Free | £25* |
| Device | Price |
|---|---|
| Plusnet Hub One | £99.99 |
| Plusnet Hub Two | £99.99 |
| Service | Price |
|---|---|
| House moves | £65 |
| Postage and Packaging | £6.99 |
| Single Static IP | £5 |
| Plusnet Protect Add-On (where chargeable) | £2 a month |
| Engineer charge | £65 |
| Charge for not returning Hub/router ordered after 1st February 2024 | £50 |
*No set up charge applies if the upgrade is completed via My Account.
All of our current residential products are completely unlimited with no usage limits.
For older products with usage allowances please refer to the following table.
| Product Name | Included allowance | Cost of additional allowance |
|---|---|---|
| Plusnet Value | 10GB | £5 per 5GB |
| Plusnet Essentials | 10GB | £5 per 5GB |
| Plusnet Extra | 60GB | £5 per 5GB |
| Residential Legacy | 80GB / 120GB | £5 per 5GB |
| Plusnet Value Fibre | 40GB | £5 per 5GB |
| Plusnet Essentials Fibre | 40GB | £5 per 5GB |
| Plusnet Extra Fibre | 120GB / 250GB | £5 per 5GB |
Please note, early termination charges vary according to when the package was taken. Charges will apply to services cancelled within the minimum term. From 24th June 2021, following a change to HMRC rules, early termination charges will be subject to VAT. For any customers who signed up to a broadband or broadband and phone contract on or after 7th October 2020, price changes apply to your early termination charges. If you are in a fixed price contract minimum term, these price changes will only apply once your minimum term has ended. See Price Changes below for more details.
Any part of a month in the remaining minimum term will be charged daily on a pro rata basis.
Early termination charges for our previously sold products can be found in our Product Archive.
For any customer who signed up to a broadband or broadband and phone contract after 9th December 2019, early termination charges are calculated as follows**:
- monthly charge (factoring in any monthly discount to which the customer is entitled);
- deduct VAT at the applicable rate;
- reduce the charge to take account of any costs saved because of leaving early, such as wholesale costs;
- deduct 1% for early receipt of payment;
- multiply this figure by the remaining months of the minimum term. Any part of a month in the remaining minimum term will be charged daily on a pro rata basis;
- add VAT at the applicable rate to the final amount.
**for any remaining period of the minimum term for which a customer has Line Rental Saver, the broadband monthly charge only will be applicable in calculating the customer’s early termination charges. Line Rental Saver is no longer available to customers wanting to take or renew this service from 22nd February 2021.
For further information please see https://www.plus.net/help/my-account/early-termination-charges
Plusnet Phone price guide
We charge calls by the day and time they are made. The time periods described in this guide are as follows:
- 'Daytime' means between 7am and 7pm, Monday - Friday
- 'Evening' means between 7pm and 7am, Monday - Friday
- 'Weekend' means any time on Saturday or Sunday
Price changes apply to the price of line rental, call plans, and call charges as set out below. See Price Changes below for more details.
The following charges apply for Plusnet Phone services.
| Charge | Cost |
|---|---|
| New line provide | £49.99 |
| Start of a stopped BT line | Free |
| Start of a stopped LLU line | £49.99 |
| BT transfer | Free |
| LLU transfer | Free |
| Transfer out | Free |
| House move | Depends on type of move - please contact Customer Support for prices |
| Cable transfer | £49.99 |
| Re-number | £36.63 |
| Engineer charge | £65 |
For converting hard-wired master sockets (and any other conversion charges) a £160 charge is payable for the first hours work and after this a £65 per hour (or part hour) charge applies.
Price changes apply to the price of line rental, call plans and call set up fees set out below. If you are in a fixed price contract minimum term, these price changes will only apply once your minimum term has ended. See Price Changes below for more details.
The prices below apply to customers who have:
- Signed up from 7th October 2020; or
- Signed up from 7th October 2020 and have changed their call plan since then
| Line only | Evening & Weekend UK & Mobile Calls | Unlimited UK & Mobile Calls | Anytime International 300 | |
|---|---|---|---|---|
| Line rental (per month) | £28.63 | £28.63 | £28.63 | £28.63 |
| Call plan cost (per month) | n/a | £7.05 | £12.69 | £12.69 |
| Call set up fee (per chargeable call) | 32.47p | 32.47p | 32.47p | 32.47p |
| Included 01/02/03 and 0870/0845 calls | No inclusive minutes | Evenings & Weekends only. Fair usage limit of 150 calls or 1000 minutes (whichever is reached first) applies** | Yes. Fair usage limit of 150 calls or 1000 minutes (whichever is reached first) applies** | Yes. Fair usage limit of 150 calls or 1000 minutes (whichever is reached first) applies** |
| UK mobiles and 070 personal numbering services | n/a* | Evenings & weekends only. Fair usage limit of 1,000 minutes applies | Yes. Fair usage limit of 2,000 minutes applies | n/a* |
| Calls to Plusnet Customer Support | Free at all times | Free at all times | Free at all times | Free at all times |
| Calls to other Plusnet Phone customers | Inclusive at all times | Inclusive at all times | Inclusive at all times | Inclusive at all times |
| Discount to top 35 international destinations | No discount | No discount | No discount | 25% discount |
| Inclusive calls to landlines in top 35 international destinations and to mobiles in Canada and the USA | No inclusive minutes | No inclusive minutes | No inclusive minutes | 300 inclusive minutes |
*you can add 100 anytime minutes on UK Mobile calls and 070 personal numbering services for £3.00 a month.
**if you exceed the limit, we have the right to charge you for any further calls, suspend and/or terminate your service.
The prices below apply to customers who have either:
- Signed up between 1st September 2016 and 6th October 2020; or
- Changed their call plan to one of the call plans listed in the table immediately below since 1st September 2016^
| Line only | Evening & Weekend UK & Mobile Calls | Unlimited UK & Mobile Calls | Anytime International 300 | |
|---|---|---|---|---|
| Line rental (per month) | £28.63 | £28.63 | £28.63 | £28.63 |
| Call plan cost (per month) | n/a | £7.06 | £12.69 | £12.69 |
| Call set up fee (per chargeable call) | 32.47p | 32.47p | 32.47p | 32.47p |
| Included 01/02/03 and 0870/0845 calls | No inclusive minutes | Evenings & Weekends only. Fair usage limit of 150 calls or 1000 minutes (whichever is reached first) applies** | Yes. Fair usage limit of 150 calls or 1000 minutes (whichever is reached first) applies** | Yes. Fair usage limit of 150 calls or 1000 minutes (whichever is reached first) applies** |
| UK mobiles and 070 personal numbering services | n/a* | Evenings & Weekends only. Fair usage limit of 1,000 minutes applies | Yes. Fair usage limit of 2,000 minutes applies | n/a* |
| Calls to Plusnet Customer Support | Free at all times | Free at all times | Free at all times | Free at all times |
| Calls to other Plusnet Phone customers | Inclusive at all times | Inclusive at all times | Inclusive at all times | Inclusive at all times |
| Discount to top 35 international destinations | No discount | No discount | No discount | 25% discount |
| Inclusive calls to landlines in top 35 international destinations and to mobiles in Canada and the USA | No inclusive minutes | No inclusive minutes | No inclusive minutes | 300 inclusive minutes |
*you can add 100 anytime minutes on UK Mobile calls and 070 personal numbering services for £3.00 a month.
**if you exceed the limit, we have the right to charge you for any further calls, suspend and/or terminate your service.
^if you signed up to a fixed price contract, your line rental or line rental saver price will be the price you signed up to at the point you took the fixed price contract until the end of your minimum term, at which point these prices will apply.
The prices below apply to customers who have:
- Signed up before 1st September 2016 and have not changed their call plan to one of those listed in the table above^
| Line only | Evening & Weekends | Anytime | Anytime International 300 | |
|---|---|---|---|---|
| Line rental (per month) | £28.63 | £28.63 | £28.63 | £28.63 |
| Call plan cost (per month) | n/a | £6.36 | £11.30 | £12.68 |
| Call set up fee (per chargeable call) | 32.47p | 32.47p | 32.47p | 32.47p |
| Included 01/02/03 and 0870/0845 calls | No inclusive minutes | Evenings & Weekends only. Fair usage limit of 150 calls or 1000 minutes (whichever is reached first) applies** | Yes. Fair usage limit of 150 calls or 1000 minutes (whichever is reached first) applies** | Yes. Fair usage limit of 150 calls or 1000 minutes (whichever is reached first) applies** |
| 100 anytime minutes to UK mobiles and 070 personal numbering services | £3 per month | £3 per month | £3 per month | £3 per month |
| Calls to Plusnet Customer Support | Free at all times | Free at all times | Free at all times | Free at all times |
| Calls to other Plusnet Phone customers | Inclusive at all times | Inclusive at all times | Inclusive at all times | Inclusive at all times |
| Discount to top 35 international destinations | No discount | No discount | No discount | 25% discount |
| Inclusive calls to landlines in top 35 international destinations and to mobiles in Canada and the USA | No inclusive minutes | No inclusive minutes | No inclusive minutes | 300 inclusive minutes |
**if you exceed the limit, we have the right to charge you for any further calls, suspend and/or terminate your service.
Please also see our Acceptable Use Policy for further detail of calls not included in any of our call plans.
^if you signed up to a fixed price contract prior to the 3rd December 2019, your line rental or line rental saver price will be the price you signed up to at the point you took the fixed price contract until the end of your minimum term, at which point these prices will apply.
Details of our previously sold phone products can be found in our Phone Product Archive.
A call set up fee applies to chargeable calls. The duration (length of time) of your calls are rounded up to the next whole minute before we work out the call charge. If your call charges are worked out without including VAT, they will be rounded up to the next penny before VAT is added. The VAT on your bill will also be rounded up to the next whole penny.
Price changes apply to UK call rates, international call rates (except where the EU regulatory price cap applies) and call set up fees. If you are in a fixed price contract minimum term, these price changes will only apply once your minimum term has ended. See Price Changes below for more details.
All prices should be on the Plusnet Phone call tariff. Due to the nature of the product, prices are added and changed regularly. We will always try to update the call tariff regularly. However, this may be different to or not show a call tariff you have been charged.
The prices for calls to UK local and national numbers beginning with 01, 02 and 03 depend on your choice of call plan and the time period in which you make the call.
Calls crossing over a time period charge band, will be charged at a pro-rata call rate for each time period.
The price for calls to mobile phones depends on your call plan and time of the call.
Any exceptions for numbers beginning with 0845 or 0870 are set out in the Plusnet Phone call tariff. Call charges for 0845 and 0870 calls, not including VAT, are rounded up to the next penny.
From 1st July 2015, the charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 9.58p per minute access charge from Plusnet, plus a service charge set by the company you called. For more information visit www.plus.net/help/legal/ukcalling/.
Call features
The following call features are available:
| Call feature | Monthly cost | Single use cost when not subscribed | Available in bundle |
|---|---|---|---|
| 1471 | Free | n/a | No |
| 1471 Call Return | n/a | 20p per use, plus the cost of the call if chargeable | No |
| Voicemail (1571) | Free | n/a | No |
| Plusnet Call Protect | Free | n/a | No |
| Voicemail Plus (Call Minder) | £3.00 | n/a | No |
| Reminder Call | £2.50 | 20p per use | Yes |
| Call Waiting | £2.50 | n/a | Yes |
| Call Divert | £2.50, plus the cost of the onward call if chargeable | n/a | Yes |
| Ringback | £2.50 | 20p per use | Yes |
| Anonymous Call Reject | £4.00 | n/a | No |
| Caller Display | Free | n/a | No |
| Conference Calling | n/a | 40p per use, plus the cost of the onward calls if chargeable | No |
Call features
The following call features are available:
| Bundle | Price |
|---|---|
| 2 features | £3.00 |
| 3 features | £4.50 |
| 4 features | £6.00 |
Buying call features depends on whether they are available, and a minimum term does not apply. Where quoted residential prices vary elsewhere on this website, this price guide should be considered authoritative.
For any phone service cancelled within the minimum term, early termination charges will apply. From 24th June 2021, following a change to HMRC rules, early termination charges will be subject to VAT.
For any customers who signed up to a broadband and phone contract on or after 7th October 2020, price changes apply to your early termination charges. If you are in a fixed price contract minimum term, these price changes will only apply once your minimum term has ended. See Price Changes below for details.
For any customer who signed up to a phone contract before 10th December 2019, a £10.19 per month early termination charge will apply. Any part of a month in your remaining minimum term will be charged daily on a pro rata basis
For any customer who signed up to a phone contract after 9th December 2019, early termination charges are calculated as follows**:
- monthly charge (factoring in any monthly discount to which the customer is entitled);
- deduct VAT at the applicable rate;
- reduce the charge to take account of any costs saved because of leaving early, such as wholesale costs;
- deduct 1% for early receipt of payment;
- multiply this figure by the remaining months of the minimum term. Any part of a month in the remaining minimum term will be charged daily on a pro rata basis;
- add VAT at the applicable rate to the final amount.
**for any remaining period of the minimum term for which a customer has Line Rental Saver, phone early termination charges will not apply. Line Rental Saver is no longer available to customers wanting to take or renew this service from 22nd February 2021.
For further information please see https://www.plus.net/help/my-account/early-termination-charges
We may restrict your service if you do not pay your bill or reach your credit threshold. We will charge you £5.76 to apply and lift any of these restrictions.
If you fail to make a payment we will apply a £7.50 administration fee to cover our costs of recovering payment. These charges are not subject to VAT.
Please note: If we have to engage our debt-collection agency to collect any payments on our behalf, you'll also have to pay the reasonable costs we have to pay the agency in addition to any of the charges above.
Price Changes
For customers who signed up on or after 11th July 2024:
On 31st March each year the monthly plan price for Broadband will increase by £3. All out of bundle charges (including UK call rates and international call rates) will increase by 5%. Other prices, content and terms may change at any time during your contract.
There’s more information available at About Annual Price Changes.
We’ll tell you about important changes in advance, and if a change is detrimental you may be able to end your contract without any fees.
For customers who signed up before 11th July 2024:
A percentage price increase will be applied to the price of broadband, line rental, call plans and call charges. This price increase will be applied on or after 1st March each year and will be equal to a percentage comprising of i) the Consumer Price Index (CPI) rate figure published by the Office for National Statistics in January of that year (ignoring any negative figure) plus ii) 3.9%, and rounded up to the nearest whole pence. If the CPI figure is negative, the price increase will only be 3.9%. For customers who have previously signed up to a fixed price contract and are still within your minimum term, these price changes referenced will only apply when your minimum term ends.
If you receive a discount on your price, the percentage price increase will be applied to the discounted price.
Where you purchase more than one service from us and each is subject to the price increase, the amount of the increase is calculated on each service separately.
There's more information available in our CPI Plus 3.9% Guide.
We might also change our other charges, and/or make other changes to the price of your broadband, line rental, call plans and call charges. We'll tell you about important changes in advance, and if a change is detrimental you'll be able to end your contract without any fees.
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